---
title: Blocking
description: Blocking is the application of techniques that reduce the probability that a path through the contact center will be blocked or not answered. Blocking is achieved by enlarging the pool of available resources, such as agents and operators, and reducing the number of different wait times that each resource can have.
---

[Best Call Center Acronym List](https://blog.revation.com/best-call-center-acronym-list)

# [Blocking](https://blog.revation.com/best-call-center-acronym-list/blocking)

 Written by [Revation Systems](https://blog.revation.com/best-call-center-acronym-list/author/revation-systems) | Nov 8, 2020 1:57:25 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Blocking is the application of techniques that reduce the probability that a path through the contact center will be blocked or not answered. Blocking is achieved by enlarging the pool of available resources, such as agents and operators, and reducing the number of different wait times that each resource can have.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-call-center-acronym-list/blocking)

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