---
title: Listening Post
description: In contact centers, Listening Post or Gap Monitoring Station and Call Center Post is an important position of the contact center agent. The role of Listening Post is to assist the agent in post call review process by just listening to the conversation between caller and agent and also take notes.
---

[Best Call Center Acronym List](https://blog.revation.com/best-call-center-acronym-list)

# [Listening Post](https://blog.revation.com/best-call-center-acronym-list/listening-post)

 Written by [Revation Systems](https://blog.revation.com/best-call-center-acronym-list/author/revation-systems) | Nov 8, 2020 1:51:23 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

In contact centers, Listening Post or Gap Monitoring Station and Call Center Post is an important position of the contact center agent. The role of Listening Post is to assist the agent in post call review process by just listening to the conversation between caller and agent and also take notes.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-call-center-acronym-list/listening-post)

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