---
title: Average Contacts Per Hour
description: The average contacts per hour in a contact center is typically calculated as the sum of a contact duration divided by the number of contacts in an hour. This can be done for random or recent contacts.
---

[Best Call Center Glossary List](https://blog.revation.com/best-call-center-glossary-list)

# [Average Contacts Per Hour](https://blog.revation.com/best-call-center-glossary-list/average-contacts-per-hour)

 Written by [Revation Systems](https://blog.revation.com/best-call-center-glossary-list/author/revation-systems) | Nov 13, 2020 12:42:46 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

The average contacts per hour in a contact center is typically calculated as the sum of a contact duration divided by the number of contacts in an hour. This can be done for random or recent contacts.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-call-center-glossary-list/average-contacts-per-hour)

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