---
title: Call Greeting
description: A Call Greeting is a greeting message that plays for customers before an agent answers their call. It allows agents to provide customers with information about the products and services provided by the contact center company. Contact center companies are responsible for ensuring that both the greeting and all subsequent communication delivered adhere to proper caller identification laws.
---

[Best Call Center Glossary List](https://blog.revation.com/best-call-center-glossary-list)

# [Call Greeting](https://blog.revation.com/best-call-center-glossary-list/call-greeting)

 Written by [Revation Systems](https://blog.revation.com/best-call-center-glossary-list/author/revation-systems) | Nov 13, 2020 12:42:05 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

A Call Greeting is a greeting message that plays for customers before an agent answers their call. It allows agents to provide customers with information about the products and services provided by the contact center company. Contact center companies are responsible for ensuring that both the greeting and all subsequent communication delivered adhere to proper caller identification laws.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-call-center-glossary-list/call-greeting)

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