Holding Time
For a contact center reporting agent, hold time refers to the amount of wasted minutes that a customer must spend when they are put on hold before connecting to their intended contact.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
- Glossary (15)
- Banking Call Center Definitions (1)
- Banking Call Center Glossary & Definitions (1)
- Banking Contact Center Glossary (1)
- Banking Contact Center Terms (1)
- Banking Customer Engagement Glossary & Definitions (1)
- Banking Customer Engagement Must Know Terms (1)
- Banking Digital Customer Service Terms: Glossary (1)
- Banking Unified Communications Glossary of Terms (1)
- Banking Unified Communications Terminology (1)
- Credit Union Call Center Definitions (1)
- Credit Union Contact Center Glossary (1)
- Credit Union Customer Engagement Terminology (1)
- Credit Union Digital Customer Service Acronyms (1)
- Credit Union Digital Customer Service Glossary (1)
- Finance Call Center Terms & Glossary (1)
- Finance Customer Engagement Must Know Terms (1)
- Finance Digital Customer Service Definitions (1)
- Finance Digital Customer Service Terminology (1)
- Healthcare Call Center Terms & Glossary (1)
- Healthcare Contact Center Acronyms (1)
- Healthcare Contact Center Glossary & Definitions (1)
- Healthcare Customer Engagement Terms & Definitions (1)
- Healthcare Digital Customer Service Acronyms (1)
- Hospital Contact Center Glossary of Terms (1)
- Hospital Digital Customer Service Terms (1)
- Medical Call Center Definitions (1)
- Medical Call Center Terminology (1)
- Medical Call Center Terms (1)
- Medical Contact Center Glossary (1)
- Medical Contact Center Terms: Glossary (1)
- Medical Customer Engagement Glossary of Terms (1)
- Medical Customer Engagement Must Know Terms (1)
- Medical Digital Customer Service Acronyms (1)
- Medical Digital Customer Service Definitions (1)
- Medical Digital Customer Service Terminology (1)
- Medical Unified Communications Definitions (1)
- Medical Unified Communications Terms (1)
- Top Call Center Jargons And Acronyms List (1)
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.