---
title: Not Ready State
description: In a contact center environment, the Not Ready state occurs immediately after an agent or customer interaction has concluded. The agent has completed their task and/or transaction and has no further tasks to perform in the current queue. The agent no longer has any open interactions.
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# Not Ready State

 By [Revation Systems](https://blog.revation.com/best-call-center-lingo-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

In a contact center environment, the Not Ready state occurs immediately after an agent or customer interaction has concluded. The agent has completed their task and/or transaction and has no further tasks to perform in the current queue. The agent no longer has any open interactions.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-call-center-lingo-list/advanced-800-services>

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<https://blog.revation.com/best-call-center-lingo-list/home-agent>

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### [Average After-Call Work Time (AWT)](https://blog.revation.com/best-call-center-lingo-list/average-after-call-work-time-awt)

<https://blog.revation.com/best-call-center-lingo-list/predictive-dialer-ppd>

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<https://blog.revation.com/best-call-center-lingo-list/time-series-approach>

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<https://blog.revation.com/best-call-center-lingo-list/redial>

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<https://blog.revation.com/best-call-center-lingo-list/customer-loyalty>

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<https://blog.revation.com/best-call-center-lingo-list/macro-metric>

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