---
title: Best Call Center Terminology And Metrics List
---

- [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/)

- [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [RESOURCES](https://info.revation.com/resource-center) 
    - [All Resources](https://info.revation.com/resource-center)
    - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

# Best Call Center Terminology And Metrics List

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching>

## [Agent Coaching](https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching)

 What is agent coaching in contact center? Agent coaching is a technique used to help customer service agents develop skills and ultimately improve \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon>

## [Average Delay To Abandon](https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon)

 Contact Center Average abandonment rate means the average percentage of customers who disconnect, hang-up or end conversation with the agent \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering>

## [Call Metering](https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering)

 Call Metering in a contact center allows tracking incoming and outgoing calls, call duration. Call metering enables recording of both sides and \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts>

## [Command Center Analysts](https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts)

 Organizations use command center analysts for high risk, live contacts. This role is primarily for customer service and sales positions. Command \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing>

## [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing)

 Data Directed Call Routing is a flexible contact center technology for a contact center to route live callers on telephone to the right agent \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation>

## [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation)

 Escalation in contact center: The process of bringing a customer’s concern to senior personnel, usually managers or supervisors.

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx>

## [Hosted PBX](https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx)

 Hosted PBX is a Hosted communication technology that consolidates current business telephone systems into a single flexible solution.

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter>

## [Jitter](https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter)

 A jitter is the time difference between a signal being transmitted and received. Contact centers are one of the original examples of contact \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages>

## [Marquee messages](https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages)

 A marquee is the line of text or graphics that scrolls across the header area at the top of the screen and a contact center is a software \[...\]

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak> <https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak>

## [Off-Peak](https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak)

 Off-peak hours in contact center (sometimes called low-demand time) are working hours that typically consist of periods of reduced call volumes to \[...\]

[Load More Posts](https://blog.revation.com/best-call-center-terminology-and-metrics-list/page/2)

### More from Revation Systems

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone>

### [Touch Tone](https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi>

### [Small computer system interface (SCSI)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time>

### [Response Time](https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/vxml>

### [VXML](https://blog.revation.com/best-call-center-terminology-and-metrics-list/vxml)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/preview-dialer>

### [Preview Dialer](https://blog.revation.com/best-call-center-terminology-and-metrics-list/preview-dialer)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak>

### [Off-Peak](https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages>

### [Marquee messages](https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter>

### [Jitter](https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation>

### [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing>

### [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts>

### [Command Center Analysts](https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering>

### [Call Metering](https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering)

### Subscribe for Updates

---

### Contact Sales

- Phone: 1.952.392.1831
- Email: [sales@revation.com](mailto:sales@revation.com)

### Search

[REQUEST A DEMO](https://revation.com/linklive-demo/)

### Recent Posts

- [Agent Coaching](https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching)
  
  Nov 11, 2020
- [Average Delay To Abandon](https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon)
  
  Nov 11, 2020
- [Call Metering](https://blog.revation.com/best-call-center-terminology-and-metrics-list/call-metering)
  
  Nov 11, 2020
- [Command Center Analysts](https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts)
  
  Nov 11, 2020
- [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing)
  
  Nov 11, 2020

### Posts by Topic

- [Glossary (15)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/glossary)
- [Banking Call Center Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-call-center-must-know-terms)
- [Banking Contact Center Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-contact-center-terms)
- [Banking Customer Engagement Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-customer-engagement-terms)
- [Banking Customer Engagement Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-customer-engagement-terms-definitions)
- [Banking Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-digital-customer-service-glossary-of-terms)
- [Banking Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-digital-customer-service-must-know-terms)
- [Banking Unified Communications Terms: Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-unified-communications-terms-glossary)
- [Best Contact Center Jargons And Acronyms List (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/best-contact-center-jargons-and-acronyms-list)
- [Credit Union Call Center Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/credit-union-call-center-acronyms)
- [Credit Union Contact Center Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/credit-union-contact-center-definitions)
- [Credit Union Digital Customer Service Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/credit-union-digital-customer-service-acronyms)
- [Credit Union Unified Communications Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/credit-union-unified-communications-definitions)
- [Credit Union Unified Communications Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/credit-union-unified-communications-terms)
- [Finance Call Center Glossary of Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-call-center-glossary-of-terms)
- [Finance Call Center Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-call-center-terms-definitions)
- [Finance Contact Center Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-contact-center-terms)
- [Finance Digital Customer Service Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-digital-customer-service-terms)
- [Finance Unified Communications Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-unified-communications-acronyms)
- [Healthcare Call Center Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-call-center-must-know-terms)
- [Healthcare Customer Engagement Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-customer-engagement-acronyms)
- [Healthcare Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-customer-engagement-definitions)
- [Healthcare Customer Engagement Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-customer-engagement-glossary)
- [Healthcare Digital Customer Service Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-digital-customer-service-terms)
- [Healthcare Unified Communications Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-unified-communications-glossary)
- [Healthcare Unified Communications Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-unified-communications-must-know-terms)
- [Hospital Call Center Terms: Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-call-center-terms-glossary)
- [Hospital Contact Center Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-contact-center-terms-definitions)
- [Hospital Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-customer-engagement-definitions)
- [Hospital Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-digital-customer-service-must-know-terms)
- [Hospital Digital Customer Service Terms & Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-digital-customer-service-terms-glossary)
- [Medical Call Center Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-call-center-glossary)
- [Medical Contact Center Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-contact-center-acronyms)
- [Medical Contact Center Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-contact-center-definitions)
- [Medical Customer Engagement Glossary & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-customer-engagement-glossary-definitions)
- [Medical Customer Engagement Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-customer-engagement-terms-definitions)
- [Medical Digital Customer Service Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-digital-customer-service-glossary)
- [Medical Unified Communications Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-unified-communications-terms)
- [Medical Unified Communications Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-unified-communications-terms-definitions)

see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

---

- [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Healthcare](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Banking](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Compare Bundles](https://revation.com/linklive-banking/bundle-comparison/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Reva AI](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Case Studies](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Scenarios](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/healthcare-scenarios/)
    - [Financial](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Blog](https://blog.revation.com?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Healthcare](https://blog.revation.com/tag/healthcare?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://blog.revation.com/tag/financial-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Digital Transformation](https://blog.revation.com/tag/digital-transformation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Security](https://blog.revation.com/tag/security?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Experience](https://blog.revation.com/tag/customer-experience?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Unified Communications](https://blog.revation.com/tag/unified-communications?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [In the News](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Connect with Revation](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Subscribe to Updates](https://share.hsforms.com/1jtkfIuTuTY6KnmPS9w4LSg4pf3n)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Live Chat](https://sec3.revation.com/widget/?rev-pop-out=true&rev-brand=revation&rev-auth-mode=anonymous&rev-group=revation&rev-dst-pid=support@secure.revation.com&rev-voice=true&rev-video=sendrecv&rev-video-mix=unidirectional&rev-rds=true&rev-conference=false&rev-file-upload=false)
    - Sales ([Email](mailto:sales@revation.com))
    - Sales ([Phone](tel:952-392-1831))
- Social Media  
    - [LinkedIn](https://www.linkedin.com/company/revation-systems/)
    - Facebook
    - [Twitter](https://twitter.com/intent/follow?screen_name=revation)
    - [YouTube](https://www.youtube.com/channel/UC0iy3rMeCFOwZgXGiHG-EQw?sub_confirmation=1)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

[OUR STORY](https://revation.com/revation-story/)

[Twitter](https://twitter.com/revation) [linkedin](https://www.linkedin.com/company/revation-systems/?viewAsMember=true)

### Minneapolis

- 225 S 6th Street, Suite 3900, Minneapolis, MN 55402
- 1.952.392.1834

### San Francisco

- 535 Mission Street – 14th Floor, San Francisco, CA 94105
- 1.952.392.1834

### Cloud Communications

- [LinkLive Healthcare](https://revation.com/linklive-healthcare/)
- [LinkLive Banking](https://revation.com/linklive-banking/)
- [Unified Communications](https://revation.com/revation-story/unified-communications/)

[VIEW OUR SOLUTIONS](https://revation.com/linklive9/)

### LET’S CONNECT

We’re available to connect and talk about your story. Contact us to talk now or schedule an appointment.

[CONTACT US](https://revation.com/contact-us/) [LINKLIVE DEMO](https://revation.com/linklive/linklive-demo/)

 © Copyright 2020   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "LinkLive"
  },
  "dateModified" : "October 1, 2024, 12:00:00 PM",
  "datePublished" : "1970-01-01 00:00:00",
  "description" : "",
  "headline" : "Best Call Center Terminology And Metrics List",
  "image" : {
    "@type" : "ImageObject",
    "url" : ""
  },
  "mainEntityOfPage" : {
    "@id" : "https://blog.revation.com/best-call-center-terminology-and-metrics-list",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://7904435.fs1.hubspotusercontent-na1.net/hubfs/7904435/LinkLive_ForHubspotKit.png"
    },
    "name" : "LinkLive"
  }
}
```