---
title: Preview Dialer
description: Preview Dialer is a method of contact center redial which occurs when the agent's first attempt to connect to the customer fails.
---

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# Preview Dialer

 By [Revation Systems](https://blog.revation.com/best-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Preview Dialer is a method of contact center redial which occurs when the agent's first attempt to connect to the customer fails.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/best-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching>

### [Agent Coaching](https://blog.revation.com/best-call-center-terminology-and-metrics-list/agent-coaching)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon>

### [Average Delay To Abandon](https://blog.revation.com/best-call-center-terminology-and-metrics-list/average-delay-to-abandon)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak>

### [Off-Peak](https://blog.revation.com/best-call-center-terminology-and-metrics-list/off-peak)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing>

### [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages>

### [Marquee messages](https://blog.revation.com/best-call-center-terminology-and-metrics-list/marquee-messages)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time>

### [Response Time](https://blog.revation.com/best-call-center-terminology-and-metrics-list/response-time)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts>

### [Command Center Analysts](https://blog.revation.com/best-call-center-terminology-and-metrics-list/command-center-analysts)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone>

### [Touch Tone](https://blog.revation.com/best-call-center-terminology-and-metrics-list/touch-tone)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter>

### [Jitter](https://blog.revation.com/best-call-center-terminology-and-metrics-list/jitter)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx>

### [Hosted PBX](https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation>

### [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation)

<https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi>

### [Small computer system interface (SCSI)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/small-computer-system-interface-scsi)

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- [Data Directed Call Routing](https://blog.revation.com/best-call-center-terminology-and-metrics-list/data-directed-call-routing?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Escalation](https://blog.revation.com/best-call-center-terminology-and-metrics-list/escalation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Hosted PBX](https://blog.revation.com/best-call-center-terminology-and-metrics-list/hosted-pbx?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

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- [Banking Unified Communications Terms: Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/banking-unified-communications-terms-glossary)
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- [Finance Digital Customer Service Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/finance-digital-customer-service-terms)
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- [Healthcare Customer Engagement Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-customer-engagement-acronyms)
- [Healthcare Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-customer-engagement-definitions)
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- [Healthcare Digital Customer Service Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-digital-customer-service-terms)
- [Healthcare Unified Communications Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-unified-communications-glossary)
- [Healthcare Unified Communications Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/healthcare-unified-communications-must-know-terms)
- [Hospital Call Center Terms: Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-call-center-terms-glossary)
- [Hospital Contact Center Terms & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-contact-center-terms-definitions)
- [Hospital Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-customer-engagement-definitions)
- [Hospital Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/hospital-digital-customer-service-must-know-terms)
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- [Medical Call Center Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-call-center-glossary)
- [Medical Contact Center Acronyms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-contact-center-acronyms)
- [Medical Contact Center Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-contact-center-definitions)
- [Medical Customer Engagement Glossary & Definitions (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-customer-engagement-glossary-definitions)
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- [Medical Digital Customer Service Glossary (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-digital-customer-service-glossary)
- [Medical Unified Communications Terms (1)](https://blog.revation.com/best-call-center-terminology-and-metrics-list/tag/medical-unified-communications-terms)
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see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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