---
title: Best Call Center Terminology List (2)
description: (2)
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# Best Call Center Terminology List

<https://blog.revation.com/best-call-center-terminology-list/qa> <https://blog.revation.com/best-call-center-terminology-list/qa>

## [QA](https://blog.revation.com/best-call-center-terminology-list/qa)

 Quality assurance (QA) is the development and application of measures to assess the quality of an organization''s processes. QA ensures that the \[...\]

<https://blog.revation.com/best-call-center-terminology-list/scheduling> <https://blog.revation.com/best-call-center-terminology-list/scheduling>

## [Scheduling](https://blog.revation.com/best-call-center-terminology-list/scheduling)

 Call center scheduling helps you to optimize your phone representatives' time by providing flexible shift options that enable them o work \[...\]

<https://blog.revation.com/best-call-center-terminology-list/srtp> <https://blog.revation.com/best-call-center-terminology-list/srtp>

## [SRTP](https://blog.revation.com/best-call-center-terminology-list/srtp)

 SRTP is a Real Time Transfer Protocol (RTP) extension used for VoIP traffic. SRTP secures real-time voice and video traffic against eavesdropping \[...\]

<https://blog.revation.com/best-call-center-terminology-list/unavailable-time> <https://blog.revation.com/best-call-center-terminology-list/unavailable-time>

## [Unavailable Time](https://blog.revation.com/best-call-center-terminology-list/unavailable-time)

 In call center management, Unavailable Time is the time that agents spend in non productive phases, including but not limited to the time an agent \[...\]

<https://blog.revation.com/best-call-center-terminology-list/workforce-planner> <https://blog.revation.com/best-call-center-terminology-list/workforce-planner>

## [Workforce Planner](https://blog.revation.com/best-call-center-terminology-list/workforce-planner)

 A workload module that records and displays the status of a customer's future work. Inbound call center telephone agent availability is placed by \[...\]

### More from Revation Systems

<https://blog.revation.com/best-call-center-terminology-list/least-cost-routing>

### [Least-cost routing](https://blog.revation.com/best-call-center-terminology-list/least-cost-routing)

<https://blog.revation.com/best-call-center-terminology-list/disposition>

### [Disposition](https://blog.revation.com/best-call-center-terminology-list/disposition)

<https://blog.revation.com/best-call-center-terminology-list/workforce-planner>

### [Workforce Planner](https://blog.revation.com/best-call-center-terminology-list/workforce-planner)

<https://blog.revation.com/best-call-center-terminology-list/unavailable-time>

### [Unavailable Time](https://blog.revation.com/best-call-center-terminology-list/unavailable-time)

<https://blog.revation.com/best-call-center-terminology-list/srtp>

### [SRTP](https://blog.revation.com/best-call-center-terminology-list/srtp)

<https://blog.revation.com/best-call-center-terminology-list/scheduling>

### [Scheduling](https://blog.revation.com/best-call-center-terminology-list/scheduling)

<https://blog.revation.com/best-call-center-terminology-list/qa>

### [QA](https://blog.revation.com/best-call-center-terminology-list/qa)

<https://blog.revation.com/best-call-center-terminology-list/overflow>

### [Overflow](https://blog.revation.com/best-call-center-terminology-list/overflow)

<https://blog.revation.com/best-call-center-terminology-list/mobility-router>

### [Mobility Router](https://blog.revation.com/best-call-center-terminology-list/mobility-router)

<https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis>

### [Incremental Revenue (Value) Analysis](https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis)

<https://blog.revation.com/best-call-center-terminology-list/frame-relay>

### [Frame relay](https://blog.revation.com/best-call-center-terminology-list/frame-relay)

<https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning>

### [Contact Center Workforce Planning](https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning)

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