---
title: QA
description: Quality assurance (QA) is the development and application of measures to assess the quality of an organization''s processes. QA ensures that the products and services are reliable, consistent and fit for purpose. It assists organizations in meeting their requirements, whether from internal or external clients or partners.
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# QA

 By [Revation Systems](https://blog.revation.com/best-call-center-terminology-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Quality assurance (QA) is the development and application of measures to assess the quality of an organization''s processes. QA ensures that the products and services are reliable, consistent and fit for purpose. It assists organizations in meeting their requirements, whether from internal or external clients or partners.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/best-call-center-terminology-list/author/revation-systems)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-call-center-terminology-list/calls-handled>

### [Calls Handled](https://blog.revation.com/best-call-center-terminology-list/calls-handled)

<https://blog.revation.com/best-call-center-terminology-list/overflow>

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<https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs>

### [Blended Universal Queue System (BUQS)](https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs)

<https://blog.revation.com/best-call-center-terminology-list/workforce-planner>

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<https://blog.revation.com/best-call-center-terminology-list/unavailable-time>

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<https://blog.revation.com/best-call-center-terminology-list/scheduling>

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<https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis>

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<https://blog.revation.com/best-call-center-terminology-list/api>

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<https://blog.revation.com/best-call-center-terminology-list/disposition>

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<https://blog.revation.com/best-call-center-terminology-list/mobility-router>

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<https://blog.revation.com/best-call-center-terminology-list/least-cost-routing>

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<https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning>

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