---
title: Best Call Center Terminology List | Glossary
description: Glossary |
---

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# Best Call Center Terminology List

<https://blog.revation.com/best-call-center-terminology-list/api> <https://blog.revation.com/best-call-center-terminology-list/api>

## [API](https://blog.revation.com/best-call-center-terminology-list/api)

 API is the acronym for Application Program Interface, and this is a library of methods that is used to provide a way for various software \[...\]

<https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs> <https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs>

## [Blended Universal Queue System (BUQS)](https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs)

 A blended universal queue system (BUQS) is a customer service solution that combines the offer of call center agents handling calls on an outbound \[...\]

<https://blog.revation.com/best-call-center-terminology-list/calls-handled> <https://blog.revation.com/best-call-center-terminology-list/calls-handled>

## [Calls Handled](https://blog.revation.com/best-call-center-terminology-list/calls-handled)

 An aggregate of phone calls handled by a contact center staff through various means of communication, such as telephone, email, chat, instant \[...\]

<https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning> <https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning>

## [Contact Center Workforce Planning](https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning)

 Contact center workforce planning is the process of planning, forecasting and forecasting the required contact center resources in advance for an \[...\]

<https://blog.revation.com/best-call-center-terminology-list/disposition> <https://blog.revation.com/best-call-center-terminology-list/disposition>

## [Disposition](https://blog.revation.com/best-call-center-terminology-list/disposition)

 Disposition is a step in the contact center process. This is where we determine what becomes of an incoming call.

<https://blog.revation.com/best-call-center-terminology-list/frame-relay> <https://blog.revation.com/best-call-center-terminology-list/frame-relay>

## [Frame relay](https://blog.revation.com/best-call-center-terminology-list/frame-relay)

 Frame relay is a data transmission system that is typically used for medium to large scale applications, such as a corporate PBX link but has also \[...\]

<https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis> <https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis>

## [Incremental Revenue (Value) Analysis](https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis)

 Incremental revenue (value) analysis is a key technique for measuring the impact of new customer service staffing on profit. It gives managers \[...\]

<https://blog.revation.com/best-call-center-terminology-list/least-cost-routing> <https://blog.revation.com/best-call-center-terminology-list/least-cost-routing>

## [Least-cost routing](https://blog.revation.com/best-call-center-terminology-list/least-cost-routing)

 Least-cost routing in contact center is a method that minimizes the cost of a contact center company to reach the client.

<https://blog.revation.com/best-call-center-terminology-list/mobility-router> <https://blog.revation.com/best-call-center-terminology-list/mobility-router>

## [Mobility Router](https://blog.revation.com/best-call-center-terminology-list/mobility-router)

 Mobility Routers are used to connect wireless devices or communications in a call center. It allows the service provider to connect their existing \[...\]

<https://blog.revation.com/best-call-center-terminology-list/overflow> <https://blog.revation.com/best-call-center-terminology-list/overflow>

## [Overflow](https://blog.revation.com/best-call-center-terminology-list/overflow)

 Overflow (or AB overflow) is a term most commonly used in the contact center industry to describe the number of calls that a queue’s capacity \[...\]

[Load More Posts](https://blog.revation.com/best-call-center-terminology-list/tag/glossary/page/2)

### More from Revation Systems

<https://blog.revation.com/best-call-center-terminology-list/least-cost-routing>

### [Least-cost routing](https://blog.revation.com/best-call-center-terminology-list/least-cost-routing)

<https://blog.revation.com/best-call-center-terminology-list/disposition>

### [Disposition](https://blog.revation.com/best-call-center-terminology-list/disposition)

<https://blog.revation.com/best-call-center-terminology-list/workforce-planner>

### [Workforce Planner](https://blog.revation.com/best-call-center-terminology-list/workforce-planner)

<https://blog.revation.com/best-call-center-terminology-list/unavailable-time>

### [Unavailable Time](https://blog.revation.com/best-call-center-terminology-list/unavailable-time)

<https://blog.revation.com/best-call-center-terminology-list/srtp>

### [SRTP](https://blog.revation.com/best-call-center-terminology-list/srtp)

<https://blog.revation.com/best-call-center-terminology-list/scheduling>

### [Scheduling](https://blog.revation.com/best-call-center-terminology-list/scheduling)

<https://blog.revation.com/best-call-center-terminology-list/qa>

### [QA](https://blog.revation.com/best-call-center-terminology-list/qa)

<https://blog.revation.com/best-call-center-terminology-list/overflow>

### [Overflow](https://blog.revation.com/best-call-center-terminology-list/overflow)

<https://blog.revation.com/best-call-center-terminology-list/mobility-router>

### [Mobility Router](https://blog.revation.com/best-call-center-terminology-list/mobility-router)

<https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis>

### [Incremental Revenue (Value) Analysis](https://blog.revation.com/best-call-center-terminology-list/incremental-revenue-value-analysis)

<https://blog.revation.com/best-call-center-terminology-list/frame-relay>

### [Frame relay](https://blog.revation.com/best-call-center-terminology-list/frame-relay)

<https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning>

### [Contact Center Workforce Planning](https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning)

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### Recent Posts

- [API](https://blog.revation.com/best-call-center-terminology-list/api)
  
  Nov 7, 2020
- [Blended Universal Queue System (BUQS)](https://blog.revation.com/best-call-center-terminology-list/blended-universal-queue-system-buqs)
  
  Nov 7, 2020
- [Calls Handled](https://blog.revation.com/best-call-center-terminology-list/calls-handled)
  
  Nov 7, 2020
- [Contact Center Workforce Planning](https://blog.revation.com/best-call-center-terminology-list/contact-center-workforce-planning)
  
  Nov 7, 2020
- [Disposition](https://blog.revation.com/best-call-center-terminology-list/disposition)
  
  Nov 7, 2020

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