---
title: Benchmarking
description: Benchmarking in contact center is a simple concept. It is a process of measuring performance using different standards for comparison. Contact center benchmarking can encompass operational efficiency and technological capabilities.
---

[Best Call Center Terms And Definitions List](https://blog.revation.com/best-call-center-terms-and-definitions-list)

# [Benchmarking](https://blog.revation.com/best-call-center-terms-and-definitions-list/benchmarking)

 Written by [Revation Systems](https://blog.revation.com/best-call-center-terms-and-definitions-list/author/revation-systems) | Nov 8, 2020 4:31:07 PM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Benchmarking in contact center is a simple concept. It is a process of measuring performance using different standards for comparison. Contact center benchmarking can encompass operational efficiency and technological capabilities.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-call-center-terms-and-definitions-list/benchmarking)

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