Collaborative Browsing

Read More: Integrate with Popular Email and Directory Applications


Collaborative Browsing is an enhancement to the traditional Telephony model, that allows a Contact Center Agent and customer to jointly control a web browser via the Agent desktop. It is important to understand that this involves the customer sharing the Agents desktop monitor in real-time. The design goal for Collaboration Browsing products is that end users should be able to view it as an additional, customized interface on top of their existing application or environment. 




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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