Collaborative Browsing

Collaborative Browsing is an enhancement to the traditional Telephony model, that allows a Contact Center Agent and customer to jointly control a web browser via the Agent desktop. It is important to understand that this involves the customer sharing the Agents desktop monitor in real-time. The design goal for Collaboration Browsing products is that end users should be able to view it as an additional, customized interface on top of their existing application or environment.

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.