---
title: Erlang-Engset
description: Erlang and Engset are two definitions of the contact center. The Erlang is used to indicate the number of agents needed to serve a number of calls on average for each second. The Engset are used for a measure of performance such as, the ability to provide good customer service via call center staff, to handle the volume of calls, and so on.
---

- [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/)

- [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [RESOURCES](https://info.revation.com/resource-center) 
    - [All Resources](https://info.revation.com/resource-center)
    - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

# Erlang-Engset

 By [Revation Systems](https://blog.revation.com/best-contact-center-abbreviations-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Erlang and Engset are two definitions of the contact center. The Erlang is used to indicate the number of agents needed to serve a number of calls on average for each second. The Engset are used for a measure of performance such as, the ability to provide good customer service via call center staff, to handle the volume of calls, and so on.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

---

### Share This Story, Choose Your Platform!

[Facebook](http://www.facebook.com/share.php?u=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) [Twitter](https://twitter.com/intent/tweet?url=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset&text=Erlang-Engset) [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) [Reddit](https://www.reddit.com/login?dest=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) [Tumblr](https://www.tumblr.com/widgets/share/tool/preview?shareSource=legacy&canonicalUrl=&url=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) [Pinterest](http://pinterest.com/pin/create/button/?url=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset&media=) [Vk](https://oauth.vk.com/authorize?client_id=-1&redirect_uri=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) [Email](mailto:?subject=mailto:?Subject=Erlang-Engset&Body=https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset)

### About the Author: [Revation Systems](https://blog.revation.com/best-contact-center-abbreviations-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-contact-center-abbreviations-list/agent>

### [Agent](https://blog.revation.com/best-contact-center-abbreviations-list/agent)

<https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers>

### [Average Delay Of Delayed Callers](https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers)

<https://blog.revation.com/best-contact-center-abbreviations-list/total-delay>

### [Total Delay](https://blog.revation.com/best-contact-center-abbreviations-list/total-delay)

<https://blog.revation.com/best-contact-center-abbreviations-list/call-guide>

### [Call Guide](https://blog.revation.com/best-contact-center-abbreviations-list/call-guide)

<https://blog.revation.com/best-contact-center-abbreviations-list/presence>

### [Presence](https://blog.revation.com/best-contact-center-abbreviations-list/presence)

<https://blog.revation.com/best-contact-center-abbreviations-list/managed-ip-telephony-services>

### [Managed IP telephony services](https://blog.revation.com/best-contact-center-abbreviations-list/managed-ip-telephony-services)

<https://blog.revation.com/best-contact-center-abbreviations-list/ivr-interactive-voice-response>

### [IVR (Interactive Voice Response)](https://blog.revation.com/best-contact-center-abbreviations-list/ivr-interactive-voice-response)

<https://blog.revation.com/best-contact-center-abbreviations-list/hosted-contact-center>

### [Hosted contact center](https://blog.revation.com/best-contact-center-abbreviations-list/hosted-contact-center)

<https://blog.revation.com/best-contact-center-abbreviations-list/customer-service-contact-center>

### [Customer Service Contact Center](https://blog.revation.com/best-contact-center-abbreviations-list/customer-service-contact-center)

<https://blog.revation.com/best-contact-center-abbreviations-list/nuisance-call>

### [Nuisance Call](https://blog.revation.com/best-contact-center-abbreviations-list/nuisance-call)

<https://blog.revation.com/best-contact-center-abbreviations-list/collaborative-browsing>

### [Collaborative Browsing](https://blog.revation.com/best-contact-center-abbreviations-list/collaborative-browsing)

<https://blog.revation.com/best-contact-center-abbreviations-list/sla>

### [SLA](https://blog.revation.com/best-contact-center-abbreviations-list/sla)

### Subscribe for Updates

---

### Contact Sales

- Phone: 1.952.392.1831
- Email: [sales@revation.com](mailto:sales@revation.com)

### Search

[REQUEST A DEMO](https://revation.com/linklive-demo/)

### Recent Posts

- [Agent](https://blog.revation.com/best-contact-center-abbreviations-list/agent?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Average Delay Of Delayed Callers](https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Call Guide](https://blog.revation.com/best-contact-center-abbreviations-list/call-guide?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Collaborative Browsing](https://blog.revation.com/best-contact-center-abbreviations-list/collaborative-browsing?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Service Contact Center](https://blog.revation.com/best-contact-center-abbreviations-list/customer-service-contact-center?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Erlang-Engset](https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Hosted contact center](https://blog.revation.com/best-contact-center-abbreviations-list/hosted-contact-center?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

### Posts by Topic

- [Glossary (15)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/glossary)
- [Banking Call Center Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-definitions)
- [Banking Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-glossary-of-terms)
- [Banking Call Center Terms & Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-terms-glossary)
- [Banking Contact Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-contact-center-terminology)
- [Banking Customer Engagement Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-definitions)
- [Banking Customer Engagement Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-glossary-of-terms)
- [Banking Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-terms)
- [Banking Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-digital-customer-service-must-know-terms)
- [Best Call Center Acronyms List (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/best-call-center-acronyms-list)
- [Credit Union Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-call-center-glossary-of-terms)
- [Credit Union Contact Center Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-contact-center-glossary)
- [Credit Union Contact Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-contact-center-terms-glossary)
- [Credit Union Customer Engagement Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-customer-engagement-definitions)
- [Credit Union Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-customer-engagement-terms)
- [Credit Union Unified Communications Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-unified-communications-definitions)
- [Finance Call Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-call-center-terminology)
- [Finance Contact Center Acronyms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-contact-center-acronyms)
- [Finance Customer Engagement Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-customer-engagement-glossary-of-terms)
- [Finance Digital Customer Service Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-digital-customer-service-terminology)
- [Finance Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-unified-communications-glossary)
- [Healthcare Call Center Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-call-center-glossary)
- [Healthcare Call Center Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-call-center-terms)
- [Healthcare Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-unified-communications-glossary)
- [Healthcare Unified Communications Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-unified-communications-terms)
- [Hospital Call Center Acronyms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-acronyms)
- [Hospital Call Center Glossary & Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-glossary-definitions)
- [Hospital Call Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-terms-glossary)
- [Hospital Contact Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-contact-center-glossary-of-terms)
- [Hospital Contact Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-contact-center-terms-glossary)
- [Hospital Customer Engagement Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-customer-engagement-terminology)
- [Hospital Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms)
- [Hospital Digital Customer Service Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-digital-customer-service-terminology)
- [Hospital Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-unified-communications-glossary)
- [Hospital Unified Communications Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-unified-communications-terms)
- [Medical Contact Center Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-contact-center-definitions)
- [Medical Contact Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-contact-center-terminology)
- [Medical Customer Engagement Must Know Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-customer-engagement-must-know-terms)
- [Medical Unified Communications Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-unified-communications-glossary-of-terms)

see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

---

- [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Healthcare](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Banking](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Compare Bundles](https://revation.com/linklive-banking/bundle-comparison/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Reva AI](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Case Studies](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Scenarios](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/healthcare-scenarios/)
    - [Financial](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Blog](https://blog.revation.com?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Healthcare](https://blog.revation.com/tag/healthcare?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://blog.revation.com/tag/financial-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Digital Transformation](https://blog.revation.com/tag/digital-transformation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Security](https://blog.revation.com/tag/security?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Experience](https://blog.revation.com/tag/customer-experience?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Unified Communications](https://blog.revation.com/tag/unified-communications?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [In the News](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Connect with Revation](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Subscribe to Updates](https://share.hsforms.com/1jtkfIuTuTY6KnmPS9w4LSg4pf3n)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Live Chat](https://sec3.revation.com/widget/?rev-pop-out=true&rev-brand=revation&rev-auth-mode=anonymous&rev-group=revation&rev-dst-pid=support@secure.revation.com&rev-voice=true&rev-video=sendrecv&rev-video-mix=unidirectional&rev-rds=true&rev-conference=false&rev-file-upload=false)
    - Sales ([Email](mailto:sales@revation.com))
    - Sales ([Phone](tel:952-392-1831))
- Social Media  
    - [LinkedIn](https://www.linkedin.com/company/revation-systems/)
    - [Twitter](https://twitter.com/intent/follow?screen_name=revation)
    - [YouTube](https://www.youtube.com/channel/UC0iy3rMeCFOwZgXGiHG-EQw?sub_confirmation=1)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

[OUR STORY](https://revation.com/revation-story/)

[Twitter](https://twitter.com/revation) [linkedin](https://www.linkedin.com/company/revation-systems/?viewAsMember=true)

### Minneapolis

- 225 S 6th Street, Suite 3900, Minneapolis, MN 55402
- 1.952.392.1834

### San Francisco

- 535 Mission Street – 14th Floor, San Francisco, CA 94105
- 1.952.392.1834

### Cloud Communications

- [LinkLive Healthcare](https://revation.com/linklive-healthcare/)
- [LinkLive Banking](https://revation.com/linklive-banking/)
- [Unified Communications](https://revation.com/revation-story/unified-communications/)

[VIEW OUR SOLUTIONS](https://revation.com/linklive9/)

### LET’S CONNECT

We’re available to connect and talk about your story. Contact us to talk now or schedule an appointment.

[CONTACT US](https://revation.com/contact-us/) [LINKLIVE DEMO](https://revation.com/linklive/linklive-demo/)

 © Copyright 2020   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy)

```json
{
     "@context": "http://schema.org",
     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset"
     },
     "headline": "Erlang-Engset",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-12 02:22:05",
     "dateModified": "November 12, 2020, 2:22:05 AM",
     "author": {
         "@type": "Person",
         "name": "Revation Systems"
     },
     "publisher": {
         "@type": "Organization",
         "name": "LinkLive",
         "logo": {
             "@type": "ImageObject",
             "url": "https://7904435.fs1.hubspotusercontent-na1.net/hubfs/7904435/LinkLive_ForHubspotKit.png"
         }
     },
     "description": "Erlang and Engset are two definitions of the contact center. The Erlang is used to indicate the number of agents needed to serve a number of calls on average for each second. The Engset are used for a measure of performance such as, the ability to provide good customer service via call center staff, to handle the volume of calls, and so on.
"
 }
```