---
title: Contact Center Agent
description: What is Contact Center Agent? A call center agent performs activities such as answering and placing calls, transferring calls, transferring messages or other communication requests to other users or departments, process basic requests from the customers. You can also find related information about contact center terminology in our glossary.
---

[Best Contact Center Terminology And Metrics List](https://blog.revation.com/best-contact-center-terminology-and-metrics-list)

# [Contact Center Agent](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/contact-center-agent)

 Written by [Revation Systems](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/author/revation-systems) | Nov 8, 2020 11:19:02 PM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

What is Contact Center Agent? A call center agent performs activities such as answering and placing calls, transferring calls, transferring messages or other communication requests to other users or departments, process basic requests from the customers. You can also find related information about contact center terminology in our glossary.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/contact-center-agent)

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