---
title: Speed Of Answer
description: In contact center terminology, Speed Of Answer (SOA) is a measure of the average length of time it takes for an agent to answer a call.
---

[Best Contact Center Terms And Verbiage List](https://blog.revation.com/best-contact-center-terms-and-verbiage-list)

# [Speed Of Answer](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/speed-of-answer)

 Written by [Revation Systems](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/author/revation-systems) | Nov 8, 2020 3:26:23 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

In contact center terminology, Speed Of Answer (SOA) is a measure of the average length of time it takes for an agent to answer a call.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/speed-of-answer)

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