---
title: Customer Care
description: Customer Care in contact center is the department or the function of a company, which primarily focuses on supporting customers to resolve and manage their complaints and issues.
---

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# Customer Care

 By [Revation Systems](https://blog.revation.com/common-call-center-glossary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Customer Care in contact center is the department or the function of a company, which primarily focuses on supporting customers to resolve and manage their complaints and issues.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-call-center-glossary-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-call-center-glossary-list/interactive-voice-response-ivr>

### [Interactive Voice Response (IVR)](https://blog.revation.com/common-call-center-glossary-list/interactive-voice-response-ivr)

<https://blog.revation.com/common-call-center-glossary-list/chat>

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<https://blog.revation.com/common-call-center-glossary-list/percent-allocation>

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<https://blog.revation.com/common-call-center-glossary-list/location-service>

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<https://blog.revation.com/common-call-center-glossary-list/call-barging>

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<https://blog.revation.com/common-call-center-glossary-list/service-bureau>

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<https://blog.revation.com/common-call-center-glossary-list/videoconferencing>

### [Videoconferencing](https://blog.revation.com/common-call-center-glossary-list/videoconferencing)

<https://blog.revation.com/common-call-center-glossary-list/echo-cancellation>

### [Echo Cancellation](https://blog.revation.com/common-call-center-glossary-list/echo-cancellation)

<https://blog.revation.com/common-call-center-glossary-list/multiprotocol-label-switching-mpls>

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