Multiprotocol Label Switching (MPLS)

Read More: Integrate with Popular Email and Directory Applications


Multiprotocol Label Switching (MPLS) is used today to transport voice, video and data services over a single infrastructure. This technology allows the contact center operator to have a single network supporting all their applications for greater efficiency and scalability.




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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