---
title: Customer Experience (CX)
description: Inbound customer experience (CX) is a leading indicator of success within contact centers. It encompasses all the activities that contribute to the effective and positive interaction between your company and your customers. CX sounds simple but it’s not always an easy task, in fact, it requires a lot of organization and planning well ahead.
---

[Common Call Center Terminology And Metrics List](https://blog.revation.com/common-call-center-terminology-and-metrics-list)

# [Customer Experience (CX)](https://blog.revation.com/common-call-center-terminology-and-metrics-list/customer-experience-cx)

 Written by [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems) | Nov 15, 2020 12:47:26 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Inbound customer experience (CX) is a leading indicator of success within contact centers. It encompasses all the activities that contribute to the effective and positive interaction between your company and your customers. CX sounds simple but it’s not always an easy task, in fact, it requires a lot of organization and planning well ahead.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-call-center-terminology-and-metrics-list/customer-experience-cx)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Revation Systems"
  },
  "dateModified" : "2020-12-25T15:00:05.490Z",
  "datePublished" : "2020-11-15T00:47:26Z",
  "headline" : "Customer Experience (CX)",
  "image" : {
    "@type" : "ImageObject",
    "height" : 60,
    "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
    "width" : 60
  },
  "mainEntityOfPage" : "https://blog.revation.com/common-call-center-terminology-and-metrics-list/customer-experience-cx",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Common Call Center Terminology And Metrics List"
  }
}
```