---
title: Efficiency Metrics
description: Efficiency metrics in a contact center are the quantitative information about the quality of service provided to customers per employee.
---

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# Efficiency Metrics

 By [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Efficiency metrics in a contact center are the quantitative information about the quality of service provided to customers per employee.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/performance-standards>

### [Performance Standards](https://blog.revation.com/common-call-center-terminology-and-metrics-list/performance-standards)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/visible-queue>

### [Visible Queue](https://blog.revation.com/common-call-center-terminology-and-metrics-list/visible-queue)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/abandoned-after-threshold>

### [Abandoned After Threshold](https://blog.revation.com/common-call-center-terminology-and-metrics-list/abandoned-after-threshold)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/churn-rate>

### [Churn Rate](https://blog.revation.com/common-call-center-terminology-and-metrics-list/churn-rate)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/random-call-arrivals>

### [Random Call Arrivals](https://blog.revation.com/common-call-center-terminology-and-metrics-list/random-call-arrivals)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/internal-response-time>

### [Internal Response Time](https://blog.revation.com/common-call-center-terminology-and-metrics-list/internal-response-time)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call>

### [Long Call](https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/customer-experience-cx>

### [Customer Experience (CX)](https://blog.revation.com/common-call-center-terminology-and-metrics-list/customer-experience-cx)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/telecommuting>

### [Telecommuting](https://blog.revation.com/common-call-center-terminology-and-metrics-list/telecommuting)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/service-organization-controls-soc>

### [Service Organization Controls (SOC)](https://blog.revation.com/common-call-center-terminology-and-metrics-list/service-organization-controls-soc)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/automatic-callback>

### [Automatic Callback](https://blog.revation.com/common-call-center-terminology-and-metrics-list/automatic-callback)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/natural-language-speech-recognition-nlsr>

### [Natural language speech recognition (NLSR)](https://blog.revation.com/common-call-center-terminology-and-metrics-list/natural-language-speech-recognition-nlsr)

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- [Efficiency Metrics](https://blog.revation.com/common-call-center-terminology-and-metrics-list/efficiency-metrics?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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