---
title: Long Call
description: A technique used in a contact center. “Long call” consists of a series of actions on the part of the customer designed to get extended contact time with the agent for the purpose of solving their issues.
---

[Common Call Center Terminology And Metrics List](https://blog.revation.com/common-call-center-terminology-and-metrics-list)

# [Long Call](https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call)

 Written by [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems) | Nov 15, 2020 12:43:18 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

A technique used in a contact center. “Long call” consists of a series of actions on the part of the customer designed to get extended contact time with the agent for the purpose of solving their issues.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call)

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