---
title: Visible Queue
description: What is visible queue? Visible queue is the requirement for callers to be able to see the next available agent in their phone queue. Customers should be able to see if they are 2nd, 3rd or 4th in line and know how long it will take to be helped by an agent. They should know if there are 10 agents available or only 1 so they can decide what action to take next.
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# Visible Queue

 By [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is visible queue? Visible queue is the requirement for callers to be able to see the next available agent in their phone queue. Customers should be able to see if they are 2nd, 3rd or 4th in line and know how long it will take to be helped by an agent. They should know if there are 10 agents available or only 1 so they can decide what action to take next.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-call-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/abandoned-after-threshold>

### [Abandoned After Threshold](https://blog.revation.com/common-call-center-terminology-and-metrics-list/abandoned-after-threshold)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/internal-response-time>

### [Internal Response Time](https://blog.revation.com/common-call-center-terminology-and-metrics-list/internal-response-time)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/handled-call>

### [Handled Call](https://blog.revation.com/common-call-center-terminology-and-metrics-list/handled-call)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/random-call-arrivals>

### [Random Call Arrivals](https://blog.revation.com/common-call-center-terminology-and-metrics-list/random-call-arrivals)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call>

### [Long Call](https://blog.revation.com/common-call-center-terminology-and-metrics-list/long-call)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/churn-rate>

### [Churn Rate](https://blog.revation.com/common-call-center-terminology-and-metrics-list/churn-rate)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/service-organization-controls-soc>

### [Service Organization Controls (SOC)](https://blog.revation.com/common-call-center-terminology-and-metrics-list/service-organization-controls-soc)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/performance-standards>

### [Performance Standards](https://blog.revation.com/common-call-center-terminology-and-metrics-list/performance-standards)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/telecommuting>

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<https://blog.revation.com/common-call-center-terminology-and-metrics-list/efficiency-metrics>

### [Efficiency Metrics](https://blog.revation.com/common-call-center-terminology-and-metrics-list/efficiency-metrics)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/automatic-callback>

### [Automatic Callback](https://blog.revation.com/common-call-center-terminology-and-metrics-list/automatic-callback)

<https://blog.revation.com/common-call-center-terminology-and-metrics-list/natural-language-speech-recognition-nlsr>

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     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/common-call-center-terminology-and-metrics-list/visible-queue"
     },
     "headline": "Visible Queue",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-15 00:39:30",
     "dateModified": "November 15, 2020, 12:39:30 AM",
     "author": {
         "@type": "Person",
         "name": "Revation Systems"
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         "@type": "Organization",
         "name": "LinkLive",
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     },
     "description": "What is visible queue? Visible queue is the requirement for callers to be able to see the next available agent in their phone queue. Customers should be able to see if they are 2nd, 3rd or 4th in line and know how long it will take to be helped by an agent. They should know if there are 10 agents available or only 1 so they can decide what action to take next.
"
 }
```