---
title: Double Jack
description: Double Jack is when 2 agents are handling a call at the same time. It is a risk factor, but also a means of training and rapid workflow handling.
---

[Common Call Center Terms And Definitions List](https://blog.revation.com/common-call-center-terms-and-definitions-list)

# [Double Jack](https://blog.revation.com/common-call-center-terms-and-definitions-list/double-jack)

 Written by [Revation Systems](https://blog.revation.com/common-call-center-terms-and-definitions-list/author/revation-systems) | Nov 8, 2020 1:19:12 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Double Jack is when 2 agents are handling a call at the same time. It is a risk factor, but also a means of training and rapid workflow handling.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-call-center-terms-and-definitions-list/double-jack)

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