---
title: Gate
description: A gate is the entry call routing function before the contact is delivered to a system. It can be either a destination within a single contact center or an external integration point.
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# Gate

 By [Revation Systems](https://blog.revation.com/common-call-center-terms-and-definitions-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

A gate is the entry call routing function before the contact is delivered to a system. It can be either a destination within a single contact center or an external integration point.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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<https://blog.revation.com/common-call-center-terms-and-definitions-list/busy-hour>

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     "@type": "BlogPosting",
     "mainEntityOfPage":{
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     },
     "datePublished": "2020-11-08 01:18:23",
     "dateModified": "November 8, 2020, 1:18:23 AM",
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     "description": "A gate is the entry call routing function before the contact is delivered to a system. It can be either a destination within a single contact center or an external integration point.
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```