---
title: Availability
description: Service Availability is a performance measurement that indicates the contact center’s ability to service all incoming calls. It numerically expresses the percentage of time that the center is able to service all incoming calls in a given period of time. Service Availability is a measure of how often your service is available to customers.
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# Availability

 By [Revation Systems](https://blog.revation.com/common-call-center-vocabulary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Service Availability is a performance measurement that indicates the contact center’s ability to service all incoming calls. It numerically expresses the percentage of time that the center is able to service all incoming calls in a given period of time. Service Availability is a measure of how often your service is available to customers.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-call-center-vocabulary-list/author/revation-systems)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-call-center-vocabulary-list/lost-calls>

### [Lost Calls](https://blog.revation.com/common-call-center-vocabulary-list/lost-calls)

<https://blog.revation.com/common-call-center-vocabulary-list/cloud-contact-center-platform>

### [Cloud Contact Center Platform](https://blog.revation.com/common-call-center-vocabulary-list/cloud-contact-center-platform)

<https://blog.revation.com/common-call-center-vocabulary-list/threshold>

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<https://blog.revation.com/common-call-center-vocabulary-list/call-detail-record-cdr>

### [Call Detail Record (CDR)](https://blog.revation.com/common-call-center-vocabulary-list/call-detail-record-cdr)

<https://blog.revation.com/common-call-center-vocabulary-list/non-contact>

### [Non-Contact](https://blog.revation.com/common-call-center-vocabulary-list/non-contact)

<https://blog.revation.com/common-call-center-vocabulary-list/envelope-scheduling>

### [Envelope Scheduling](https://blog.revation.com/common-call-center-vocabulary-list/envelope-scheduling)

<https://blog.revation.com/common-call-center-vocabulary-list/port>

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<https://blog.revation.com/common-call-center-vocabulary-list/silent-monitoring>

### [Silent Monitoring](https://blog.revation.com/common-call-center-vocabulary-list/silent-monitoring)

<https://blog.revation.com/common-call-center-vocabulary-list/customer-journey-optimization>

### [Customer Journey Optimization](https://blog.revation.com/common-call-center-vocabulary-list/customer-journey-optimization)

<https://blog.revation.com/common-call-center-vocabulary-list/hit-rate>

### [Hit Rate](https://blog.revation.com/common-call-center-vocabulary-list/hit-rate)

<https://blog.revation.com/common-call-center-vocabulary-list/invisible-queue>

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<https://blog.revation.com/common-call-center-vocabulary-list/activex-controls>

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