---
title: Blended Call Center
description: Blended call center is a contact center that is a combination of inbound and outbound call center operations. Call center companies that are pure inbound call centers answer calls from customers, who are seeking information and frequently encountering phone menus, before the customers speak with a live person.
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# Blended Call Center

 By [Revation Systems](https://blog.revation.com/common-contact-center-acronym-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Blended call center is a contact center that is a combination of inbound and outbound call center operations. Call center companies that are pure inbound call centers answer calls from customers, who are seeking information and frequently encountering phone menus, before the customers speak with a live person.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-contact-center-acronym-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center>

### [Inbound Call Center](https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center)

<https://blog.revation.com/common-contact-center-acronym-list/calling-line-identity-cli>

### [Calling Line Identity (CLI)](https://blog.revation.com/common-contact-center-acronym-list/calling-line-identity-cli)

<https://blog.revation.com/common-contact-center-acronym-list/forecasting>

### [Forecasting](https://blog.revation.com/common-contact-center-acronym-list/forecasting)

<https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo>

### [Workforce Optimization (WFO)](https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo)

<https://blog.revation.com/common-contact-center-acronym-list/contact-center-workforce-optimization>

### [Contact Center Workforce Optimization](https://blog.revation.com/common-contact-center-acronym-list/contact-center-workforce-optimization)

<https://blog.revation.com/common-contact-center-acronym-list/split>

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<https://blog.revation.com/common-contact-center-acronym-list/anywhere-worker>

### [Anywhere Worker](https://blog.revation.com/common-contact-center-acronym-list/anywhere-worker)

<https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service>

### [UCaaS (Unified Communications as a Service)](https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service)

<https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan>

### [Disaster Recovery Plan](https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan)

<https://blog.revation.com/common-contact-center-acronym-list/leased-lines>

### [Leased lines](https://blog.revation.com/common-contact-center-acronym-list/leased-lines)

<https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback>

### [Scheduled Callback](https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback)

<https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr>

### [Outbound IVR](https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr)

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