---
title: Contact Center Workforce Optimization
description: Workforce Optimization is the customization of contact center environments to increase performance and productivity.
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# Contact Center Workforce Optimization

 By [Revation Systems](https://blog.revation.com/common-contact-center-acronym-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Workforce Optimization is the customization of contact center environments to increase performance and productivity.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-contact-center-acronym-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service>

### [UCaaS (Unified Communications as a Service)](https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service)

<https://blog.revation.com/common-contact-center-acronym-list/calling-line-identity-cli>

### [Calling Line Identity (CLI)](https://blog.revation.com/common-contact-center-acronym-list/calling-line-identity-cli)

<https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback>

### [Scheduled Callback](https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback)

<https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn>

### [Public Switched Telephone Network (PSTN)](https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn)

<https://blog.revation.com/common-contact-center-acronym-list/leased-lines>

### [Leased lines](https://blog.revation.com/common-contact-center-acronym-list/leased-lines)

<https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan>

### [Disaster Recovery Plan](https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan)

<https://blog.revation.com/common-contact-center-acronym-list/forecasting>

### [Forecasting](https://blog.revation.com/common-contact-center-acronym-list/forecasting)

<https://blog.revation.com/common-contact-center-acronym-list/split>

### [Split](https://blog.revation.com/common-contact-center-acronym-list/split)

<https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo>

### [Workforce Optimization (WFO)](https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo)

<https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center>

### [Inbound Call Center](https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center)

<https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr>

### [Outbound IVR](https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr)

<https://blog.revation.com/common-contact-center-acronym-list/anywhere-worker>

### [Anywhere Worker](https://blog.revation.com/common-contact-center-acronym-list/anywhere-worker)

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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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