Forecasting
Forecasting is the essential activity in contact center management processes. It means estimating future demand, and identifying and predicting trends in customer calling patterns. Forecasting and trending help contact center planners decide how many agents to employ to handle predicted call volumes. Forecasting also helps plan the right mix of products and services.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.