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title: Common Contact Center Acronym List | Glossary (2)
description: Glossary |  (2)
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# Common Contact Center Acronym List

<https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn> <https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn>

## [Public Switched Telephone Network (PSTN)](https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn)

 What Is the PSTN? The Public Switched Telephone Network (PSTN) is one of the oldest telecommunication networks in the world, dating back over 150 \[...\]

<https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback> <https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback>

## [Scheduled Callback](https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback)

 Scheduled Callback is a type of call back scheduling where a sales agent calls you at a location of your choice. “Call me back” services, the \[...\]

<https://blog.revation.com/common-contact-center-acronym-list/split> <https://blog.revation.com/common-contact-center-acronym-list/split>

## [Split](https://blog.revation.com/common-contact-center-acronym-list/split)

 In call centers, split is the number of agents handling calls in an open position. Its value ranges from 0 to 1, with 1 meaning that one agent is \[...\]

<https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service> <https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service>

## [UCaaS (Unified Communications as a Service)](https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service)

 Call centers are the heart of every business, without it, business fails, but UCaaS product (Unified Communications as a Service) can help to talk \[...\]

<https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo> <https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo>

## [Workforce Optimization (WFO)](https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo)

 WFO, or Workforce Optimization, is a set of business processes designed to improve the efficiency and effectiveness of contact center activities \[...\]

### More from Revation Systems

<https://blog.revation.com/common-contact-center-acronym-list/split>

### [Split](https://blog.revation.com/common-contact-center-acronym-list/split)

<https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo>

### [Workforce Optimization (WFO)](https://blog.revation.com/common-contact-center-acronym-list/workforce-optimization-wfo)

<https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service>

### [UCaaS (Unified Communications as a Service)](https://blog.revation.com/common-contact-center-acronym-list/ucaas-unified-communications-as-a-service)

<https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback>

### [Scheduled Callback](https://blog.revation.com/common-contact-center-acronym-list/scheduled-callback)

<https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn>

### [Public Switched Telephone Network (PSTN)](https://blog.revation.com/common-contact-center-acronym-list/public-switched-telephone-network-pstn)

<https://blog.revation.com/common-contact-center-acronym-list/leased-lines>

### [Leased lines](https://blog.revation.com/common-contact-center-acronym-list/leased-lines)

<https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center>

### [Inbound Call Center](https://blog.revation.com/common-contact-center-acronym-list/inbound-call-center)

<https://blog.revation.com/common-contact-center-acronym-list/forecasting>

### [Forecasting](https://blog.revation.com/common-contact-center-acronym-list/forecasting)

<https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan>

### [Disaster Recovery Plan](https://blog.revation.com/common-contact-center-acronym-list/disaster-recovery-plan)

<https://blog.revation.com/common-contact-center-acronym-list/blended-call-center>

### [Blended Call Center](https://blog.revation.com/common-contact-center-acronym-list/blended-call-center)

<https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr>

### [Outbound IVR](https://blog.revation.com/common-contact-center-acronym-list/outbound-ivr)

<https://blog.revation.com/common-contact-center-acronym-list/mobility>

### [Mobility](https://blog.revation.com/common-contact-center-acronym-list/mobility)

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