---
title: Cold Transfer
description: Cold Transfer is a call center process where the agents take calls which are transferred to them from queue or busy agents. Cold Transfer process can be initiated by the user, usually by dialing an access number, or it may be automatically initiated when the user telephones a predetermined number ahead of a target service number.
---

[Common Contact Center Definitions List](https://blog.revation.com/common-contact-center-definitions-list)

# [Cold Transfer](https://blog.revation.com/common-contact-center-definitions-list/cold-transfer)

 Written by [Revation Systems](https://blog.revation.com/common-contact-center-definitions-list/author/revation-systems) | Nov 13, 2020 1:57:04 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Cold Transfer is a call center process where the agents take calls which are transferred to them from queue or busy agents. Cold Transfer process can be initiated by the user, usually by dialing an access number, or it may be automatically initiated when the user telephones a predetermined number ahead of a target service number.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-contact-center-definitions-list/cold-transfer)

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