---
title: Reliability
description: Call center performance reliability measurements determine the percentage of calls that are answered by a real person within two seconds or less.
---

[Common Contact Center Definitions List](https://blog.revation.com/common-contact-center-definitions-list)

# [Reliability](https://blog.revation.com/common-contact-center-definitions-list/reliability)

 Written by [Revation Systems](https://blog.revation.com/common-contact-center-definitions-list/author/revation-systems) | Nov 13, 2020 1:48:44 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Call center performance reliability measurements determine the percentage of calls that are answered by a real person within two seconds or less.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-contact-center-definitions-list/reliability)

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