--- title: Common Contact Center Definitions List | Glossary (2) description: Glossary | (2) --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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Based on the answers to these questions, they will be \[...\] ## [Tokenization](https://blog.revation.com/common-contact-center-definitions-list/tokenization) Tokenization is defined as the process wherein we convert or substitute sensitive data into non-sensitive equivalent references which are then \[...\] ## [Voice user interface (VUI)](https://blog.revation.com/common-contact-center-definitions-list/voice-user-interface-vui) Voice user interface (VUI) is a user interface that allows actions to be carried out using natural language voice commands rather than keyboard or \[...\] ### More from Revation Systems ### [Tokenization](https://blog.revation.com/common-contact-center-definitions-list/tokenization) ### [Voice user interface (VUI)](https://blog.revation.com/common-contact-center-definitions-list/voice-user-interface-vui) ### [Skill-Based Routing (SBR)](https://blog.revation.com/common-contact-center-definitions-list/skill-based-routing-sbr) ### [Magic Quadrant](https://blog.revation.com/common-contact-center-definitions-list/magic-quadrant) ### [Average Call Value](https://blog.revation.com/common-contact-center-definitions-list/average-call-value) ### [Reliability](https://blog.revation.com/common-contact-center-definitions-list/reliability) ### [Predictive dialing](https://blog.revation.com/common-contact-center-definitions-list/predictive-dialing) ### [NPS](https://blog.revation.com/common-contact-center-definitions-list/nps) ### [ISDN](https://blog.revation.com/common-contact-center-definitions-list/isdn) ### [Hospital Call Center](https://blog.revation.com/common-contact-center-definitions-list/hospital-call-center) ### [Erlang Calculator](https://blog.revation.com/common-contact-center-definitions-list/erlang-calculator) ### [Customer Satisfaction](https://blog.revation.com/common-contact-center-definitions-list/customer-satisfaction) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Average Call Value](https://blog.revation.com/common-contact-center-definitions-list/average-call-value) Nov 12, 2020 - [Call Forcing](https://blog.revation.com/common-contact-center-definitions-list/call-forcing) Nov 12, 2020 - [Cold Transfer](https://blog.revation.com/common-contact-center-definitions-list/cold-transfer) Nov 12, 2020 - [Customer Satisfaction](https://blog.revation.com/common-contact-center-definitions-list/customer-satisfaction) Nov 12, 2020 - [Erlang Calculator](https://blog.revation.com/common-contact-center-definitions-list/erlang-calculator) Nov 12, 2020 ### Posts by Topic - [Glossary (14)](https://blog.revation.com/common-contact-center-definitions-list/tag/glossary) ### Revation Systems Providing secure, compliant unified communications via our cloud platform. 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