---
title: Find Me, Follow Me
description: Find Me, Follow Me is a contact center feature that moves a customer’s interaction from a telephone channel, either by an agent or automatic call distributor (ACD), to another channel such as a text messaging or social media chanel. In addition to increasing the number of ways that customers can reach out to your organization, Find Me, Follow Me increases efficiency because it avoids forced transfers, which can lead to dropped calls and lost customers.
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# Find Me, Follow Me

 By [Revation Systems](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Find Me, Follow Me is a contact center feature that moves a customer’s interaction from a telephone channel, either by an agent or automatic call distributor (ACD), to another channel such as a text messaging or social media chanel. In addition to increasing the number of ways that customers can reach out to your organization, Find Me, Follow Me increases efficiency because it avoids forced transfers, which can lead to dropped calls and lost customers.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/omnichannel-customer-service>

### [Omnichannel customer service](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/omnichannel-customer-service)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/agent-utilization>

### [Agent Utilization](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/agent-utilization)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/denial-of-service-dos>

### [Denial of Service (DoS)](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/denial-of-service-dos)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp>

### [RTP](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level>

### [Social Service Level](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor>

### [Processor](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/medical-call-center>

### [Medical Call Center](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/medical-call-center)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/call-transfer>

### [Call Transfer](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/call-transfer)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook>

### [Webhook](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/conference-calling>

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<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/ieee-802.11-wireless-lan>

### [IEEE 802.11 wireless LAN](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/ieee-802.11-wireless-lan)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/knowledge-management-system-kms>

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