Find Me, Follow Me is a contact center feature that moves a customer’s interaction from a telephone channel, either by an agent or automatic call distributor (ACD), to another channel such as a text messaging or social media chanel. In addition to increasing the number of ways that customers can reach out to your organization, Find Me, Follow Me increases efficiency because it avoids forced transfers, which can lead to dropped calls and lost customers.
About the Author: Revation Systems
