RTP
By comparing the Reactive Time Period with the Time-Weighted Rate, you can see whether rescheduling your agents would help reduce the average length of wait experienced by the customer (the metric that is of primary interest to call centers).
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.