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title: Common Contact Center Metrics Industry Standards List | Glossary (2)
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# Common Contact Center Metrics Industry Standards List

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor> <https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor>

## [Processor](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor)

 Contact center processing is a technique in which the customer's order that has been received by a contact center agent is processed and \[...\]

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp> <https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp>

## [RTP](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp)

 By comparing the Reactive Time Period with the Time-Weighted Rate, you can see whether rescheduling your agents would help reduce the average \[...\]

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level> <https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level>

## [Social Service Level](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level)

 Social service level refers to the amount of attempts a customer will get at trying to resolve their problem before having the only option left \[...\]

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/trunk-group> <https://blog.revation.com/common-contact-center-metrics-industry-standards-list/trunk-group>

## [Trunk Group](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/trunk-group)

 A trunk group is an extension number that is used as a dial-by-name number for distributing a single pool of telephone numbers to many terminals \[...\]

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook> <https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook>

## [Webhook](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook)

 A webhook is an HTTP callback. This helps to automate external applications that are triggered by some action, such as a file sync or data \[...\]

### More from Revation Systems

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook>

### [Webhook](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/webhook)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/trunk-group>

### [Trunk Group](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/trunk-group)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor>

### [Processor](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/processor)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/omnichannel-customer-service>

### [Omnichannel customer service](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/omnichannel-customer-service)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/knowledge-management-system-kms>

### [Knowledge Management System (KMS)](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/knowledge-management-system-kms)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level>

### [Social Service Level](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/social-service-level)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp>

### [RTP](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/rtp)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/medical-call-center>

### [Medical Call Center](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/medical-call-center)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/ieee-802.11-wireless-lan>

### [IEEE 802.11 wireless LAN](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/ieee-802.11-wireless-lan)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/find-me-follow-me>

### [Find Me, Follow Me](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/find-me-follow-me)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/denial-of-service-dos>

### [Denial of Service (DoS)](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/denial-of-service-dos)

<https://blog.revation.com/common-contact-center-metrics-industry-standards-list/conference-calling>

### [Conference Calling](https://blog.revation.com/common-contact-center-metrics-industry-standards-list/conference-calling)

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