Processor
Contact center processing is a technique in which the customer's order that has been received by a contact center agent is processed and [...]
RTP
By comparing the Reactive Time Period with the Time-Weighted Rate, you can see whether rescheduling your agents would help reduce the average [...]
Social Service Level
Social service level refers to the amount of attempts a customer will get at trying to resolve their problem before having the only option left [...]
Trunk Group
A trunk group is an extension number that is used as a dial-by-name number for distributing a single pool of telephone numbers to many terminals [...]
Webhook
A webhook is an HTTP callback. This helps to automate external applications that are triggered by some action, such as a file sync or data [...]