---
title: Application-Based Routing and Reporting
description: Application-based routing and reporting is a software interface that allows real-time contact center managers to implement and manage nuanced responses to customer requests via different channels.
---

[Common Contact Center Terms And Definitions List](https://blog.revation.com/common-contact-center-terms-and-definitions-list)

# [Application-Based Routing and Reporting](https://blog.revation.com/common-contact-center-terms-and-definitions-list/application-based-routing-and-reporting)

 Written by [Revation Systems](https://blog.revation.com/common-contact-center-terms-and-definitions-list/author/revation-systems) | Nov 8, 2020 2:12:19 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

Application-based routing and reporting is a software interface that allows real-time contact center managers to implement and manage nuanced responses to customer requests via different channels.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/common-contact-center-terms-and-definitions-list/application-based-routing-and-reporting)

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