---
title: Pareto Principle
description: The Pareto principle (also known as the 80/20 rule) refers to the finding that, for many events, about 80% of the effects come from 20% of the causes.
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# Pareto Principle

 By [Revation Systems](https://blog.revation.com/common-contact-center-terms-and-definitions-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

The Pareto principle (also known as the 80/20 rule) refers to the finding that, for many events, about 80% of the effects come from 20% of the causes.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/common-contact-center-terms-and-definitions-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/cost-per-call>

### [Cost Per Call](https://blog.revation.com/common-contact-center-terms-and-definitions-list/cost-per-call)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/uniform-call-distributor-ucd>

### [Uniform Call Distributor (UCD)](https://blog.revation.com/common-contact-center-terms-and-definitions-list/uniform-call-distributor-ucd)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/funnel-forecasting>

### [Funnel Forecasting](https://blog.revation.com/common-contact-center-terms-and-definitions-list/funnel-forecasting)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/quality-assurance>

### [Quality Assurance](https://blog.revation.com/common-contact-center-terms-and-definitions-list/quality-assurance)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/moment-of-truth>

### [Moment of Truth](https://blog.revation.com/common-contact-center-terms-and-definitions-list/moment-of-truth)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/blocked-call>

### [Blocked Call](https://blog.revation.com/common-contact-center-terms-and-definitions-list/blocked-call)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/screen-recording>

### [Screen Recording](https://blog.revation.com/common-contact-center-terms-and-definitions-list/screen-recording)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/dnr>

### [DNR](https://blog.revation.com/common-contact-center-terms-and-definitions-list/dnr)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/line-side-t1>

### [Line side T1](https://blog.revation.com/common-contact-center-terms-and-definitions-list/line-side-t1)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/workload-management>

### [Workload management](https://blog.revation.com/common-contact-center-terms-and-definitions-list/workload-management)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/capital-expense-capex>

### [Capital expense (capex)](https://blog.revation.com/common-contact-center-terms-and-definitions-list/capital-expense-capex)

<https://blog.revation.com/common-contact-center-terms-and-definitions-list/information-mailbox>

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```json
{
     "@context": "http://schema.org",
     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/common-contact-center-terms-and-definitions-list/pareto-principle"
     },
     "headline": "Pareto Principle",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-08 02:05:23",
     "dateModified": "November 8, 2020, 2:05:23 AM",
     "author": {
         "@type": "Person",
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     "description": "The Pareto principle (also known as the 80/20 rule) refers to the finding that, for many events, about 80% of the effects come from 20% of the causes.
"
 }
```