ATA

Read More: Integrate with Popular Email and Directory Applications


The Advanced Technology Architecture (ATA) is a contact center architecture, and it's considered the "state of the art" model for contact center technology. ATA was developed in 2000 by Mitel, one of the leading providers of integrated communications systems for businesses and government organizations around the world.




Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics

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