---
title: Common Contact Center Terms And Verbiage List | Revation Systems
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# Common Contact Center Terms And Verbiage List

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

### About Revation Systems

 We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata>

## [ATA](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata)

 The Advanced Technology Architecture (ATA) is a contact center architecture, and it's considered the "state of the art" model for contact center \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/byod-bring-your-own-device> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/byod-bring-your-own-device>

## [BYOD (Bring Your Own Device)](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/byod-bring-your-own-device)

 The next wave of technology is here: customers are utilizing their very own devices to communicate with you. BYOD (Bring Your Own Device) enables \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ccs> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ccs>

## [CCS](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ccs)

 CCS stands for computer-assisted contact center. CCS is a custom form of contact center technology that typically involves an integrated suite. \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ctc> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ctc>

## [CTC](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ctc)

 Contact center CTC or contact center cost to contact is the cost incurred per contact hour. It measures the cost to manage a contact in a given \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers>

## [Drivers](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers)

 What is a Driver in contact center management? The term Driver contact center refers to a rule or protocol that has been put in place by a company \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/gige-capable-phone> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/gige-capable-phone>

## [GigE-Capable Phone](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/gige-capable-phone)

 In a call center, a GigE-Capable Phone is a class of devices that are able to receive and send information at a rate of 1 gigabit (1 billion bits) \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/integrated-voice-response-ivr> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/integrated-voice-response-ivr>

## [Integrated Voice Response (IVR)](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/integrated-voice-response-ivr)

 An Integrated voice response system (IVR) is a computer-controlled system that is integrated into a contact center to respond with unique, various \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/load-balancing> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/load-balancing>

## [Load Balancing](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/load-balancing)

 Load balancing in a contact center is the act of distributing incoming customer calls or other transactions across multiple servers, rather than \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/msa> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/msa>

## [MSA](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/msa)

 Contact centers technology enables companies to modernize interactions with customers, allowing them to realize a significant competitive \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/pci-dss> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/pci-dss>

## [PCI DSS](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/pci-dss)

 The payment card industry (PCI) Data Security Standard (DSS) is a set of information security standards and controls designed to ensure that all \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/quality-management-form> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/quality-management-form>

## [Quality Management Form](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/quality-management-form)

 Quality Management forms can be found in two context, one for Internal quality control and another is for External quality control. The need of \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/seasonality> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/seasonality>

## [Seasonality](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/seasonality)

 Seasonal variations describe the expected fluctuations in the sales of a business due to changes in weather or holiday-related activities.

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/system-administrator> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/system-administrator>

## [System Administrator](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/system-administrator)

 System administrator is a person who is responsible for maintaining and managing the functioning of entire computer system.

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/utilization> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/utilization>

## [Utilization](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/utilization)

 What is Utilization? Utilization is a term used to describe the number of hours that are spent in converting leads. In an effective call-center, \[...\]

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/wrap-up-time> <https://blog.revation.com/common-contact-center-terms-and-verbiage-list/wrap-up-time>

## [Wrap-Up Time](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/wrap-up-time)

 Wrap-Up Time is the total length of a call center agents shift. This time could be broken down into work hours with rest breaks and lunch \[...\]

### More from Revation Systems

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/utilization>

### [Utilization](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/utilization)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/pci-dss>

### [PCI DSS](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/pci-dss)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/msa>

### [MSA](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/msa)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata>

### [ATA](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/wrap-up-time>

### [Wrap-Up Time](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/wrap-up-time)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/system-administrator>

### [System Administrator](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/system-administrator)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/seasonality>

### [Seasonality](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/seasonality)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/quality-management-form>

### [Quality Management Form](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/quality-management-form)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/load-balancing>

### [Load Balancing](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/load-balancing)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/integrated-voice-response-ivr>

### [Integrated Voice Response (IVR)](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/integrated-voice-response-ivr)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/gige-capable-phone>

### [GigE-Capable Phone](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/gige-capable-phone)

<https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers>

### [Drivers](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers)

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### Recent Posts

- [ATA](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ata)
  
  Nov 7, 2020
- [BYOD (Bring Your Own Device)](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/byod-bring-your-own-device)
  
  Nov 7, 2020
- [CCS](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ccs)
  
  Nov 7, 2020
- [CTC](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/ctc)
  
  Nov 7, 2020
- [Drivers](https://blog.revation.com/common-contact-center-terms-and-verbiage-list/drivers)
  
  Nov 7, 2020

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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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