---
title: Common Contact Center Vocabulary List | Revation Systems
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# Common Contact Center Vocabulary List

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

### About Revation Systems

 We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/common-contact-center-vocabulary-list/ani-automatic-number-identification> <https://blog.revation.com/common-contact-center-vocabulary-list/ani-automatic-number-identification>

## [ANI (Automatic Number Identification)](https://blog.revation.com/common-contact-center-vocabulary-list/ani-automatic-number-identification)

 ANI (Automatic Number Identification) is a technology solution that allows the contact center to recognize the calling number of a customer \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/basic-rate-interface-bri> <https://blog.revation.com/common-contact-center-vocabulary-list/basic-rate-interface-bri>

## [Basic Rate Interface (BRI)](https://blog.revation.com/common-contact-center-vocabulary-list/basic-rate-interface-bri)

 Basic Rate Interface (BRI) is a form of ISDN that delivers two 64 Kbit/s channels of digital communication over one carrier. BRI was an important \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/call/contact-blending> <https://blog.revation.com/common-contact-center-vocabulary-list/call/contact-blending>

## [Call/Contact Blending](https://blog.revation.com/common-contact-center-vocabulary-list/call/contact-blending)

 Contact/Call blending is the mixing of inbound and outbound agents in one call center.

<https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics> <https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics>

## [Contact Center Analytics](https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics)

 Contact center analytics are technologies that support the contact center manager and staff in optimizing the agent performance on a daily basis \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/dialer> <https://blog.revation.com/common-contact-center-vocabulary-list/dialer>

## [Dialer](https://blog.revation.com/common-contact-center-vocabulary-list/dialer)

 What is a Dialer? It's a system or machine that connects calls to live agents. It can be manual or pre-configured to rotate through a preset list \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr> <https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr>

## [First Contact Resolution (FCR)](https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr)

 What is First Contact Resolution in a contact center? First contact resolution (FCR) is the process of ensuring that every customer has a positive \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p> <https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p>

## [IEEE 802.1p](https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p)

 IEEE 802.1p is a protocol standard for traffic classification developed by the IEEE LAN/MAN Standards Committee (LMSC). The standard allows \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/lan> <https://blog.revation.com/common-contact-center-vocabulary-list/lan>

## [LAN](https://blog.revation.com/common-contact-center-vocabulary-list/lan)

 LAN (Local Area Network) is a group of computers and associated devices that share a common communications path, typically a high-speed data \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet> <https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet>

## [Metro Ethernet](https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet)

 Metro Ethernet provides the high capacity that contact centers need to deliver superior calling experiences for their customers. By providing a \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/onboarding> <https://blog.revation.com/common-contact-center-vocabulary-list/onboarding>

## [Onboarding](https://blog.revation.com/common-contact-center-vocabulary-list/onboarding)

 The contact center onboarding process is a collection of steps and procedures that are used to introduce new employees into the company. Contact \[...\]

[Load More Posts](https://blog.revation.com/common-contact-center-vocabulary-list/author/revation-systems/page/2)

### More from Revation Systems

<https://blog.revation.com/common-contact-center-vocabulary-list/workflow>

### [Workflow](https://blog.revation.com/common-contact-center-vocabulary-list/workflow)

<https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor>

### [TSF (Telephone Service Factor)](https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor)

<https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence>

### [Promotional Cadence](https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence)

<https://blog.revation.com/common-contact-center-vocabulary-list/onboarding>

### [Onboarding](https://blog.revation.com/common-contact-center-vocabulary-list/onboarding)

<https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control>

### [Span of Control](https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control)

<https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram>

### [Scatter Diagram](https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram)

<https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet>

### [Metro Ethernet](https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet)

<https://blog.revation.com/common-contact-center-vocabulary-list/lan>

### [LAN](https://blog.revation.com/common-contact-center-vocabulary-list/lan)

<https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p>

### [IEEE 802.1p](https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p)

<https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr>

### [First Contact Resolution (FCR)](https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr)

<https://blog.revation.com/common-contact-center-vocabulary-list/dialer>

### [Dialer](https://blog.revation.com/common-contact-center-vocabulary-list/dialer)

<https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics>

### [Contact Center Analytics](https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics)

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### Recent Posts

- [ANI (Automatic Number Identification)](https://blog.revation.com/common-contact-center-vocabulary-list/ani-automatic-number-identification)
  
  Nov 8, 2020
- [Basic Rate Interface (BRI)](https://blog.revation.com/common-contact-center-vocabulary-list/basic-rate-interface-bri)
  
  Nov 8, 2020
- [Call/Contact Blending](https://blog.revation.com/common-contact-center-vocabulary-list/call/contact-blending)
  
  Nov 8, 2020
- [Contact Center Analytics](https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics)
  
  Nov 8, 2020
- [Dialer](https://blog.revation.com/common-contact-center-vocabulary-list/dialer)
  
  Nov 8, 2020

### Posts by Topic

- [Glossary (15)](https://blog.revation.com/common-contact-center-vocabulary-list/tag/glossary)

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