---
title: Common Contact Center Vocabulary List (2)
description: (2)
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# Common Contact Center Vocabulary List

<https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence> <https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence>

## [Promotional Cadence](https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence)

 Promotional cadence in contact center is the number of calls required to shift a quarter of the contacts into the next stage of customer journey \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram> <https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram>

## [Scatter Diagram](https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram)

 Scatter diagram is a statistical graphic which allows us to detect relationship between two random variables. A Scatter diagram consists of \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control> <https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control>

## [Span of Control](https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control)

 The span of control is the number of agents that a given manager can effectively supervise--and, therefore, the maximum number of agents he or she \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor> <https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor>

## [TSF (Telephone Service Factor)](https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor)

 Also known as service factors and service multiplier, TSF is a business management tool used to calculate potential telephone services usage, and \[...\]

<https://blog.revation.com/common-contact-center-vocabulary-list/workflow> <https://blog.revation.com/common-contact-center-vocabulary-list/workflow>

## [Workflow](https://blog.revation.com/common-contact-center-vocabulary-list/workflow)

 A workflow is a sequence of operations designed to transform a computer-based input into an output through a series of closed-end tasks, which are \[...\]

### More from Revation Systems

<https://blog.revation.com/common-contact-center-vocabulary-list/workflow>

### [Workflow](https://blog.revation.com/common-contact-center-vocabulary-list/workflow)

<https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor>

### [TSF (Telephone Service Factor)](https://blog.revation.com/common-contact-center-vocabulary-list/tsf-telephone-service-factor)

<https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence>

### [Promotional Cadence](https://blog.revation.com/common-contact-center-vocabulary-list/promotional-cadence)

<https://blog.revation.com/common-contact-center-vocabulary-list/onboarding>

### [Onboarding](https://blog.revation.com/common-contact-center-vocabulary-list/onboarding)

<https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control>

### [Span of Control](https://blog.revation.com/common-contact-center-vocabulary-list/span-of-control)

<https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram>

### [Scatter Diagram](https://blog.revation.com/common-contact-center-vocabulary-list/scatter-diagram)

<https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet>

### [Metro Ethernet](https://blog.revation.com/common-contact-center-vocabulary-list/metro-ethernet)

<https://blog.revation.com/common-contact-center-vocabulary-list/lan>

### [LAN](https://blog.revation.com/common-contact-center-vocabulary-list/lan)

<https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p>

### [IEEE 802.1p](https://blog.revation.com/common-contact-center-vocabulary-list/ieee-802.1p)

<https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr>

### [First Contact Resolution (FCR)](https://blog.revation.com/common-contact-center-vocabulary-list/first-contact-resolution-fcr)

<https://blog.revation.com/common-contact-center-vocabulary-list/dialer>

### [Dialer](https://blog.revation.com/common-contact-center-vocabulary-list/dialer)

<https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics>

### [Contact Center Analytics](https://blog.revation.com/common-contact-center-vocabulary-list/contact-center-analytics)

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