Help Desk
(Help Desk) – an employee of a contact center who provides assistance to customers with regard to the use of products or services offered by the company via telephone, email or another telecommunications device. The agent shall be able to identify the problem, state the recommendations and solve it. The main task of the help desk is to answer the questions and problems of customers, to maintain and improve a relationship between the company and its customers.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.