---
title: Help Desk
description: (Help Desk) – an employee of a contact center who provides assistance to customers with regard to the use of products or services offered by the company via telephone, email or another telecommunications device. The agent shall be able to identify the problem, state the recommendations and solve it. The main task of the help desk is to answer the questions and problems of customers, to maintain and improve a relationship between the company and its customers.
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# Help Desk

 By [Revation Systems](https://blog.revation.com/en/common-call-center-jargon-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

(Help Desk) – an employee of a contact center who provides assistance to customers with regard to the use of products or services offered by the company via telephone, email or another telecommunications device. The agent shall be able to identify the problem, state the recommendations and solve it. The main task of the help desk is to answer the questions and problems of customers, to maintain and improve a relationship between the company and its customers.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/en/common-call-center-jargon-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/en/common-call-center-jargon-list/customer-journey-management>

### [Customer Journey Management](https://blog.revation.com/en/common-call-center-jargon-list/customer-journey-management)

<https://blog.revation.com/en/common-call-center-jargon-list/real-time-alerts>

### [Real-Time Alerts](https://blog.revation.com/en/common-call-center-jargon-list/real-time-alerts)

<https://blog.revation.com/en/common-call-center-jargon-list/click-to-chat>

### [Click to Chat](https://blog.revation.com/en/common-call-center-jargon-list/click-to-chat)

<https://blog.revation.com/en/common-call-center-jargon-list/telephone-service-factor-tsf>

### [Telephone Service Factor (TSF)](https://blog.revation.com/en/common-call-center-jargon-list/telephone-service-factor-tsf)

<https://blog.revation.com/en/common-call-center-jargon-list/automation>

### [Automation](https://blog.revation.com/en/common-call-center-jargon-list/automation)

<https://blog.revation.com/en/common-call-center-jargon-list/network-inter-flow>

### [Network Inter-Flow](https://blog.revation.com/en/common-call-center-jargon-list/network-inter-flow)

<https://blog.revation.com/en/common-call-center-jargon-list/acd-automatic-call-distributor>

### [ACD (Automatic Call Distributor)](https://blog.revation.com/en/common-call-center-jargon-list/acd-automatic-call-distributor)

<https://blog.revation.com/en/common-call-center-jargon-list/session-initiation-protocol-sip>

### [Session Initiation Protocol (SIP)](https://blog.revation.com/en/common-call-center-jargon-list/session-initiation-protocol-sip)

<https://blog.revation.com/en/common-call-center-jargon-list/voice-identification>

### [Voice Identification](https://blog.revation.com/en/common-call-center-jargon-list/voice-identification)

<https://blog.revation.com/en/common-call-center-jargon-list/enhanced-911-e911>

### [Enhanced 911 (E911)](https://blog.revation.com/en/common-call-center-jargon-list/enhanced-911-e911)

<https://blog.revation.com/en/common-call-center-jargon-list/point-estimation>

### [Point Estimation](https://blog.revation.com/en/common-call-center-jargon-list/point-estimation)

<https://blog.revation.com/en/common-call-center-jargon-list/intraday-management>

### [Intraday Management](https://blog.revation.com/en/common-call-center-jargon-list/intraday-management)

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### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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