Common Call Center Jargon List
Longest Delay in Queue (LDQ)
Written by
Revation Systems
| Nov 14, 2020 8:23:13 PM
The Longest Delay in Queue (LDQ) is the maximum amount of time that a call is permitted to remain in the queue. If the amount of time exceeds this limit, a new call is automatically routed to the contact center.
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