---
title: Longest Delay in Queue (LDQ)
description: The Longest Delay in Queue (LDQ) is the maximum amount of time that a call is permitted to remain in the queue. If the amount of time exceeds this limit, a new call is automatically routed to the contact center.
---

[Common Call Center Jargon List](https://blog.revation.com/en/common-call-center-jargon-list)

# [Longest Delay in Queue (LDQ)](https://blog.revation.com/en/common-call-center-jargon-list/longest-delay-in-queue-ldq)

 Written by [Revation Systems](https://blog.revation.com/en/common-call-center-jargon-list/author/revation-systems) | Nov 14, 2020 8:23:13 PM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

The Longest Delay in Queue (LDQ) is the maximum amount of time that a call is permitted to remain in the queue. If the amount of time exceeds this limit, a new call is automatically routed to the contact center.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/en/common-call-center-jargon-list/longest-delay-in-queue-ldq)

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