---
title: Common Call Center Jargon List | Finance Call Center Acronyms
description: Finance Call Center Acronyms |
---

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# Common Call Center Jargon List

<https://blog.revation.com/en/common-call-center-jargon-list/acd-automatic-call-distributor> <https://blog.revation.com/en/common-call-center-jargon-list/acd-automatic-call-distributor>

## [ACD (Automatic Call Distributor)](https://blog.revation.com/en/common-call-center-jargon-list/acd-automatic-call-distributor)

 Automatic Call Distributor is a contact center term used to describe a system that distributes inbound telephone calls over multiple agents as \[...\]

### More from Revation Systems

<https://blog.revation.com/en/common-call-center-jargon-list/real-time-alerts>

### [Real-Time Alerts](https://blog.revation.com/en/common-call-center-jargon-list/real-time-alerts)

<https://blog.revation.com/en/common-call-center-jargon-list/point-estimation>

### [Point Estimation](https://blog.revation.com/en/common-call-center-jargon-list/point-estimation)

<https://blog.revation.com/en/common-call-center-jargon-list/longest-delay-in-queue-ldq>

### [Longest Delay in Queue (LDQ)](https://blog.revation.com/en/common-call-center-jargon-list/longest-delay-in-queue-ldq)

<https://blog.revation.com/en/common-call-center-jargon-list/voice-identification>

### [Voice Identification](https://blog.revation.com/en/common-call-center-jargon-list/voice-identification)

<https://blog.revation.com/en/common-call-center-jargon-list/telephone-service-factor-tsf>

### [Telephone Service Factor (TSF)](https://blog.revation.com/en/common-call-center-jargon-list/telephone-service-factor-tsf)

<https://blog.revation.com/en/common-call-center-jargon-list/session-initiation-protocol-sip>

### [Session Initiation Protocol (SIP)](https://blog.revation.com/en/common-call-center-jargon-list/session-initiation-protocol-sip)

<https://blog.revation.com/en/common-call-center-jargon-list/network-inter-flow>

### [Network Inter-Flow](https://blog.revation.com/en/common-call-center-jargon-list/network-inter-flow)

<https://blog.revation.com/en/common-call-center-jargon-list/intraday-management>

### [Intraday Management](https://blog.revation.com/en/common-call-center-jargon-list/intraday-management)

<https://blog.revation.com/en/common-call-center-jargon-list/help-desk>

### [Help Desk](https://blog.revation.com/en/common-call-center-jargon-list/help-desk)

<https://blog.revation.com/en/common-call-center-jargon-list/enhanced-911-e911>

### [Enhanced 911 (E911)](https://blog.revation.com/en/common-call-center-jargon-list/enhanced-911-e911)

<https://blog.revation.com/en/common-call-center-jargon-list/click-to-chat>

### [Click to Chat](https://blog.revation.com/en/common-call-center-jargon-list/click-to-chat)

<https://blog.revation.com/en/common-call-center-jargon-list/call-control>

### [Call Control](https://blog.revation.com/en/common-call-center-jargon-list/call-control)

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see all

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