---
title: Tech Support (Technical Support/Help Desk)
description: Tech Support (Technical Support/Help Desk) is the group tasked with providing support to technical users regarding their problems or complaints with the use of hardware, software, equipment and/or related technical issues.
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# Tech Support (Technical Support/Help Desk)

 By [Revation Systems](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Tech Support (Technical Support/Help Desk) is the action of providing support to technical users regarding their problems or complaints with the use of hardware, software, equipment and/or related technical issues.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/virtual-contact-center-vcc>

### [Virtual contact center (VCC)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/virtual-contact-center-vcc)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/natural-language-processing>

### [Natural Language Processing](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/natural-language-processing)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/logs>

### [Logs](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/logs)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/call-center-service-level>

### [Call Center Service Level](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/call-center-service-level)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/ramp-up>

### [Ramp-up](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/ramp-up)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/automatic-call-distributor-acd>

### [Automatic Call Distributor (ACD)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/automatic-call-distributor-acd)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/internal-help-desk>

### [Internal Help Desk](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/internal-help-desk)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/service-level-agreement-sla>

### [Service Level Agreement (SLA)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/service-level-agreement-sla)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/chatbots>

### [Chatbots](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/chatbots)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/customer-engagement>

### [Customer Engagement](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/customer-engagement)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/handle-time>

### [Handle Time](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/handle-time)

<https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/abandon-call-rate>

### [Abandon Call Rate](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/abandon-call-rate)

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- [Handle Time](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/handle-time?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

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- [Finance Call Center Glossary & Definitions (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/finance-call-center-glossary-definitions)
- [Finance Contact Center Terms: Glossary (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/finance-contact-center-terms-glossary)
- [Finance Digital Customer Service Terminology (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/finance-digital-customer-service-terminology)
- [Finance Digital Customer Service Terms: Glossary (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/finance-digital-customer-service-terms-glossary)
- [Finance Unified Communications Must Know Terms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/finance-unified-communications-must-know-terms)
- [Healthcare Call Center Acronyms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-call-center-acronyms)
- [Healthcare Contact Center Must Know Terms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-contact-center-must-know-terms)
- [Healthcare Contact Center Terms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-contact-center-terms)
- [Healthcare Contact Center Terms & Definitions (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-contact-center-terms-definitions)
- [Healthcare Customer Engagement Acronyms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-customer-engagement-acronyms)
- [Healthcare Customer Engagement Terms & Definitions (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-customer-engagement-terms-definitions)
- [Healthcare Unified Communications Acronyms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/healthcare-unified-communications-acronyms)
- [Hospital Contact Center Acronyms (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/hospital-contact-center-acronyms)
- [Hospital Contact Center Definitions (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/hospital-contact-center-definitions)
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- [Hospital Unified Communications Definitions (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/hospital-unified-communications-definitions)
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- [Must Know Call Center Terms And Definitions List (1)](https://blog.revation.com/en/common-contact-center-jargons-and-acronyms-list/tag/must-know-call-center-terms-and-definitions-list)
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 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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