Common Contact Center Terminology And Metrics List
Key stroke macros
Written by
Revation Systems
| Nov 11, 2020 1:39:52 AM
A keystroke macro (or keystroke shortcut) is a combination of keys (single or multiple) to be used as a command. As an example, the keystroke "Ctrl + S" saves a file in Microsoft Word. Any series of characters can be defined as a macro.
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