---
title: Ring Delay (Delay Before Answer)
description: "Ring Delay is the time elapsing between when the end user's telephone switches from \"off hook\" to the ringing state and when the Ringback tone is detected on the Basic Line."
---

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# Ring Delay (Delay Before Answer)

 By [Revation Systems](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Ring Delay is the time elapsing between when the end user's telephone switches from "off hook" to the ringing state and when the Ringback tone is detected on the Basic Line.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/delay-announcements>

### [Delay Announcements](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/delay-announcements)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/probability-of-delay>

### [Probability of Delay](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/probability-of-delay)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/fast-clear-down>

### [Fast Clear Down](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/fast-clear-down)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/training-delivery>

### [Training delivery](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/training-delivery)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/mean-time-between-failure-mt-br>

### [Mean time between failure (MT BR)](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/mean-time-between-failure-mt-br)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/average-order-value-aov>

### [Average Order Value (AOV)](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/average-order-value-aov)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/omnichannel-cloud-contact-center>

### [Omnichannel Cloud Contact Center](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/omnichannel-cloud-contact-center)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/snmp>

### [SNMP](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/snmp)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/computer-simulation>

### [Computer Simulation](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/computer-simulation)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/key-stroke-macros>

### [Key stroke macros](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/key-stroke-macros)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy>

### [Agent Occupancy](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/call-review-assessment>

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