---
title: Common Contact Center Terminology And Metrics List | Healthcare Unified Communications Terminology
description: Healthcare Unified Communications Terminology |
---

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# Common Contact Center Terminology And Metrics List

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy> <https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy>

## [Agent Occupancy](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy)

 Agent occupancy in contact center is the percentage of agent's working time which is spent handling a customer interaction rather than waiting for \[...\]

### More from Revation Systems

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/mean-time-between-failure-mt-br>

### [Mean time between failure (MT BR)](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/mean-time-between-failure-mt-br)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/key-stroke-macros>

### [Key stroke macros](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/key-stroke-macros)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/fast-clear-down>

### [Fast Clear Down](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/fast-clear-down)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/delay-announcements>

### [Delay Announcements](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/delay-announcements)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/average-order-value-aov>

### [Average Order Value (AOV)](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/average-order-value-aov)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy>

### [Agent Occupancy](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/training-delivery>

### [Training delivery](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/training-delivery)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/snmp>

### [SNMP](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/snmp)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/ring-delay-delay-before-answer>

### [Ring Delay (Delay Before Answer)](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/ring-delay-delay-before-answer)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/probability-of-delay>

### [Probability of Delay](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/probability-of-delay)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/omnichannel-cloud-contact-center>

### [Omnichannel Cloud Contact Center](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/omnichannel-cloud-contact-center)

<https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/iaas>

### [IaaS](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/iaas)

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### Recent Posts

- [Agent Occupancy](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/agent-occupancy)
  
  Nov 10, 2020
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- [Delay Announcements](https://blog.revation.com/en/common-contact-center-terminology-and-metrics-list/delay-announcements)
  
  Nov 10, 2020

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