---
title: Omnichannel Customer Experience
description: An omnichannel contact center is a contact center that understands and learns from all of the different types of contact channels, such as phone calls, chat, email, social media, etc.
---

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# Omnichannel Customer Experience

 By [Revation Systems](https://blog.revation.com/must-know-call-center-lingo-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

An omnichannel contact center is a contact center that understands and learns from all of the different types of contact channels, such as phone calls, chat, email, social media, etc.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-call-center-lingo-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-call-center-lingo-list/process-management>

### [Process Management](https://blog.revation.com/must-know-call-center-lingo-list/process-management)

<https://blog.revation.com/must-know-call-center-lingo-list/average-talk-time-att>

### [Average Talk Time (ATT)](https://blog.revation.com/must-know-call-center-lingo-list/average-talk-time-att)

<https://blog.revation.com/must-know-call-center-lingo-list/keypad>

### [Keypad](https://blog.revation.com/must-know-call-center-lingo-list/keypad)

<https://blog.revation.com/must-know-call-center-lingo-list/concierge>

### [Concierge](https://blog.revation.com/must-know-call-center-lingo-list/concierge)

<https://blog.revation.com/must-know-call-center-lingo-list/identification-and-verification-idv>

### [Identification and Verification (ID&V)](https://blog.revation.com/must-know-call-center-lingo-list/identification-and-verification-idv)

<https://blog.revation.com/must-know-call-center-lingo-list/delay-time>

### [Delay Time](https://blog.revation.com/must-know-call-center-lingo-list/delay-time)

<https://blog.revation.com/must-know-call-center-lingo-list/call-strategy>

### [Call Strategy](https://blog.revation.com/must-know-call-center-lingo-list/call-strategy)

<https://blog.revation.com/must-know-call-center-lingo-list/trend-rate>

### [Trend Rate](https://blog.revation.com/must-know-call-center-lingo-list/trend-rate)

<https://blog.revation.com/must-know-call-center-lingo-list/round-robin-distribution>

### [Round Robin Distribution](https://blog.revation.com/must-know-call-center-lingo-list/round-robin-distribution)

<https://blog.revation.com/must-know-call-center-lingo-list/media-access-control-mac>

### [Media Access Control (MAC)](https://blog.revation.com/must-know-call-center-lingo-list/media-access-control-mac)

<https://blog.revation.com/must-know-call-center-lingo-list/social-network>

### [Social Network](https://blog.revation.com/must-know-call-center-lingo-list/social-network)

<https://blog.revation.com/must-know-call-center-lingo-list/agent-self-evaluations>

### [Agent Self-Evaluations](https://blog.revation.com/must-know-call-center-lingo-list/agent-self-evaluations)

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see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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