---
title: Federal Communications Commission (FCC)
description: Federal Communications Commission (FCC) is a part of the United States government. It regulates the telecommunications industry in the USA, including wired and wireless phones. It's responsible for making sure that providers in the U.S. are providing adequate services at affordable rates. The FCC also reviews radio and television broadcasts to make sure broadcasting stations are adhering to its rules.
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# Federal Communications Commission (FCC)

 By [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Federal Communications Commission (FCC) is a part of the United States government. It regulates the telecommunications industry in the USA, including wired and wireless phones. It's responsible for making sure that providers in the U.S. are providing adequate services at affordable rates. The FCC also reviews radio and television broadcasts to make sure broadcasting stations are adhering to its rules.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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### About the Author: [Revation Systems](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/web-real-time-communication-webrtc>

### [Web Real-Time Communication (WebRTC)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/web-real-time-communication-webrtc)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/computer-telephony-integration-cti>

### [Computer Telephony Integration (CTI)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/computer-telephony-integration-cti)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/key-telephone-system>

### [Key Telephone System](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/key-telephone-system)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/average-speed-of-answer-asa>

### [Average Speed of Answer (ASA)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/average-speed-of-answer-asa)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/omnichannel-contact-center>

### [Omnichannel contact center](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/omnichannel-contact-center)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/transmission-control-protocol/internet-protocol-tcp/ip>

### [Transmission Control Protocol/Internet Protocol (TCP/IP)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/transmission-control-protocol/internet-protocol-tcp/ip)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/rostered-staff-factor-rsf>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/call-routing>

### [Call Routing](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/call-routing)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/icr-intelligent-call-router>

### [ICR (Intelligent Call Router)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/icr-intelligent-call-router)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/agent-reports>

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<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/delay-or-queue-time>

### [Delay Or Queue Time](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/delay-or-queue-time)

<https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/process-improvement>

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- [Federal Communications Commission (FCC)](https://blog.revation.com/must-know-call-center-metrics-industry-standards-list/federal-communications-commission-fcc?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
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see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

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